Chief of Staff - CTO

About the role

Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog.

Objectives of this role

• Translate company strategy into functional operating systems that connect priorities, plans, and execution across teams
• Drive cross-functional alignment within and adjacent to the Tech organization, ensuring shared accountability for results
• Design and evolve frameworks that bring structure, discipline, and visibility to planning, goal-setting, and performance tracking
• Enable high-quality decision-making through data, narratives, and governance models that clarify tradeoffs and resource allocation
• Ensure organizational readiness and adaptability, balancing scale with speed as Coursera continues to evolve
• Strengthen the leadership system within the Tech org, increasing focus, follow-through, and clarity across teams

Responsibilities

• Manage and continuously improve the CTO Org operating rhythm, including timely review and action of key performance indicators (KPIs)
• Partner with executive-enabling function - People, Finance, Administration - to drive CTO’s strategic change and improvement initiatives org-wide
• Drive the strategic and operational planning system for the CTO organization, defining and continuously improving processes that enable the CTO to effectively and efficiently manage their large team with ongoing visibility into results and impact
• Oversee a portfolio of strategic projects, structuring and driving to completion complex, ambiguous initiatives, steering large, cross-functional projects, and building consensus with senior leadership across the organization
• Lead employee engagement strategy, in collaboration with People Business Partner, crafting initiatives that foster a positive, inclusive, and dynamic work environment
• Create cross-functional connections between the principal’s org and adjacent functions to accelerate decision-making and remove friction
• Facilitate strategic meetings, ensuring alignment and clarity on objectives, and drive follow-through on action items
• Represent the CTO in certain cross-functional meetings and projects, advocating for their priorities and ensuring alignment with overall company strategy
• Build and develop relationships with the CTO’s direct reports and other individuals in critical roles - providing an unbiased ear - to understand the need and opportunities in existing ways of working and helping define new strategies to address

Required Qualifications

• 12-15 years in a business or executive management role
• In-depth experience driving results in an Engineering organization
• Extremely versatile, dedicated to efficient productivity
• Excellent communicator in written and verbal form
• Demonstrated experience organizing and directing multiple teams and departments
• Proven track record of data-driven approach to complex decision-making

Preferred Qualifications

• Master’s degree in Business Administration or similar field
• Experience with data analysis
• Experience with budget management
• Consulting experience with a focus on operations management
• Prioritizing creative solutions
• Strong project reporting skills, with a focus on interdepartmental communication