Chief of Staff, Communications
Main Responsibilities
Serve as a trusted advisor to the CCO, helping prioritize initiatives and align resources to business objectives
Translate enterprise strategy into actionable Communications priorities, roadmaps, and deliverables
Drive the Communication & Brand organization’s rhythm of business (staff meetings, business reviews, budget reviews, and planning cycles)
Lead and coordinate high-priority, cross-functional initiatives across Communications, Marketing, HR, Legal, and Product teams
Act as a central integration point to ensure alignment, clarity, and follow-through across multiple workstreams
Identify risks, dependencies, and opportunities, and proactively drive solutions
Partner with Communications leaders to ensure cohesive, consistent messaging across internal and external channels
Support communications planning, executing against clear timelines and ensuring alignment to broader business strategy
Drive operational rigor, process improvement, and governance to enhance organizational effectiveness
Support and lead strategic initiatives, including transformation programs, organizational changes, and key communications priorities
Bring structure, clarity, and execution discipline to complex, ambiguous initiatives
What We Look For In a Candidate
8–12+ years of experience across Communications, Corporate Strategy, Operations, or Management Consulting
Background in Communications (internal, external, executive, or public affairs) with a strong understanding of the communications discipline
Demonstrated experience supporting senior executives in a Chief of Staff, Strategy, or Operations role
Proven ability to translate strategy into execution and manage multiple complex initiatives simultaneously
Strong analytical, quantitative, and problem-solving skills with an operational mindset
Exceptional written, verbal, and executive communication skills
Executive presence with the ability to influence and build trust across stakeholders
High attention to detail with the ability to operate effectively in a fast-paced, ambiguous environment
Self-starter with strong ownership and accountability
Preferred Qualifications
Combination of communications experience and business education (e.g., MBA) or equivalent strategic/quantitative training
Experience working in highly matrixed, enterprise environments
Demonstrated ability to apply data, metrics, and business insights to drive decision-making
Experience supporting transformation, change management, or organizational initiatives
Prior experience managing small teams or leading through influence
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
Equal Employment Opportunity
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.