Chief of Staff, Care Delivery

What You’ll Do

The Chief of Staff, Care Delivery is a high-impact, highly visible role serving as a force multiplier to the lead of our Care Delivery organization. This leader oversees an organization of approximately 500 clinical and operational staff — spanning nurses, nurse practitioners, physicians, community health workers, social workers, and operators — working within a value-based oncology care model.

This role drives clarity, alignment, and execution across one of the most complex and consequential parts of the organization. It is not a coordination-only role. The right candidate will operate with autonomy, exercise sound judgment in ambiguous situations, and serve as a trusted thought partner to senior leadership on both long-term priorities and day-to-day operational performance.

This role reports to our SVP of Clinical Innovation & Delivery Design.

Key Responsibilities

• Execution & Priority Management

  • Serve as an extension of the Care Delivery lead — translating leadership priorities into structured workplans, clear owners, and measurable outcomes
  • Track and drive progress on the highest-priority initiatives across clinical operations
  • Identify where cross-functional efforts are stalling, misaligned, or under-resourced — and intervene to get them back on track
  • Contribute to the preparation for high-stakes external engagements including board meetings & partner business reviews

• Cross-Functional Coordination

  • Serve as the primary connective tissue between the Care Delivery organization and its partners across Product, Engineering, Data Science, Marketing, and Business Development
  • Ensure cross-functional dependencies are surfaced early, decisions are documented, and workstreams are advancing with appropriate urgency
  • Lead or co-lead working groups on behalf of the care delivery lead where delegation is appropriate
  • Own the operating rhythm of the Care Delivery organization — including leadership team meetings, planning cycles, and executive communications

• Operational Performance & Insight

  • Monitor organizational performance against clinical, operational, and financial KPIs — synthesizing signals from across the care model into clear, actionable leadership views
  • Identify emerging risks to quality, capacity, or financial performance and develop structured recommendations for leadership response
  • Support capacity planning and workforce strategy by modeling tradeoffs and synthesizing inputs across clinical and operational functions

• Communications & Organizational Effectiveness

  • Draft high-quality written communications on behalf of the Care Delivery lead — including leadership memos, strategic updates, board materials, and stakeholder briefings
  • Ensure the Care Delivery lead is well-prepared, well-informed, and able to focus time on the highest-leverage decisions and relationships
  • Help maintain a high-performance culture within the Care Delivery organization by supporting clarity of direction, accountability, and follow-through

What Leads To Success

People-first. Thyme Care’s mission and members matter to you deeply.

Credentials & Experience.

• MBA, preferred
• 5-7 years of experience in roles requiring problem-solving, structured execution, and cross-functional influence
• Background in healthcare operations, clinical program management, or a closely adjacent field — with direct exposure to how care delivery organizations operate
• Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required
• Strong operational acumen — comfortable with data, dashboards, and performance management
• Experience partnering with clinical stakeholders (nursing, providers, social work) in a matrixed organization

Skills & Capabilities

• Exceptional written and verbal communication; able to distill complex, multi-threaded situations into crisp executive-ready narratives
• Strong analytical and structured thinking; comfortable building frameworks, synthesizing data, and making recommendations under uncertainty
• High organizational intelligence — able to read dynamics, navigate competing priorities, and build trust across functions and seniority levels
• Demonstrated ability to manage multiple high-priority workstreams simultaneously without losing precision or follow-through
• Proficiency in performance management tools, operational dashboards, and/or project management frameworks
• Effective listener and communicator; always start with listening, build rapport, and great working relationships with your team, leadership, and stakeholders
• Adaptable; you have a proven track record of success within scaling businesses, fast-paced environments, and startups
• Grit; you’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution
• Tech-savvy; experience with video conferencing, Google Suite, Slack, electronic health records, or comfort in learning new technology is vital
• Proactive; you adeptly recognize and prioritize your team's needs, problem-solve, and go the extra mile for others

Our Values

• Act with our members in mind
• Move with purpose
• Seek diverse perspectives

Salary Information

The base salary for this role is $187,000-220,000. The salary range could be lower or higher than this if the role is hired at another level.