Chief of Staff - athenaFlex

About the role

Reporting directly to the Vice President & General Manager of athenaFlex, the Chief of Staff is a key member of the athenaFlex Leadership Team. This is a director-level individual contributor role based in Boston, MA (Hybrid) responsible for driving operational execution, program management, and cross-functional collaboration across the athenaFlex organization.

Responsibilities

• Drive operational execution across the athenaFlex organization, ensuring leadership priorities are translated into clear plans, accountability, and outcomes.
• Own and manage the athenaFlex business rhythm, including Monthly Operating Reviews, Quarterly Business Reviews, leadership offsites, and planning sessions.
• Prepare and coordinate materials, agendas, and follow-ups for leadership meetings, ensuring accountability for action items and deadlines.
• Track cross-functional dependencies, timelines, and deliverables across multiple initiatives simultaneously, proactively identifying and resolving risks.
• Establish and continuously improve operational processes, frameworks, and tools that increase leadership team effectiveness and organizational efficiency.
• Monitor key business metrics and performance indicators, providing the GM with timely and accurate visibility into business performance.
• Identify and eliminate operational bottlenecks that slow execution or create misalignment across the organization.
• Manage a 2-to -5-member business operations team responsible for data analysis, reporting, goal setting, and continuous process improvements.
• Serve as a central coordination point between the GM and leaders across Product, Engineering, Sales, Customer Success, Finance, HR, and Marketing.
• Facilitate cross-functional alignment on priorities, decisions, and communications, ensuring the right people are engaged at the right time.
• Partner with functional leaders to ensure consistent execution against athenaFlex strategic priorities and business objectives.
• Represent the GM in cross-functional meetings and forums when appropriate, ensuring continuity and follow-through.
• Support the GM in long-range planning, annual operating planning, and strategic initiative development for the athenaFlex organization.
• Lead or co-lead special projects and strategic initiatives on behalf of the GM, driving them from definition through execution.
• Conduct research, analysis, and synthesis of complex business issues to support executive decision-making.
• Develop executive-level presentations, business cases, and strategic documents for internal and external audiences.
• Partner with Finance and functional leaders on business planning, budgeting, and resource allocation processes.
• Identify emerging business opportunities and risks, bringing forward recommendations that inform strategic direction.
• Facilitate athenaFlex leadership team meetings, ensuring productive dialogue, clear decisions, and strong follow-through.
• Support the GM in preparing for ELT meetings, board-level interactions, and other senior leadership forums.
• Drive leadership team effectiveness by establishing clear norms, communication rhythms, and decision-making processes.
• Cook up leadership offsites and retreats, managing logistics, agenda design, and follow-up to maximize impact.
• Support organizational communication efforts, including division-wide announcements, leadership updates, and employee engagement initiatives.

  Qualifications

  • Bachelor's degree required; MBA or advanced degree strongly preferred.
  • 8+ years of experience in strategy, operations, program management, or a related field within a fast-paced, matrixed organization.
  • Proven track record of driving operational execution and cross-functional alignment in a complex business environment.
  • Experience supporting senior executives in a Chief of Staff, strategy, or operations leadership role.
  • Strong analytical skills with ability to synthesize complex information and develop clear, actionable recommendations.
  • Exceptional written and verbal communication skills, with experience developing executive-level presentations and strategic documents.
  • Demonstrated ability to lead through influence, building coalitions and driving alignment without direct authority.
  • Experience in healthcare technology or SaaS environments strongly preferred.
  • Demonstrated ability to leverage AI tools to accelerate work, improve decision quality, and drive operational efficiency in the division — and a track record of helping others do the same.
  • Advanced proficiency in Microsoft 365 tools (Outlook, Teams, PowerPoint, Excel, SharePoint).
  • Based in Boston, MA; able to work in office 2-3 days per week.

  Leadership Competencies

  • Drives Results – Consistently delivers on operational commitments, program milestones, and strategic initiatives through disciplined execution, effective prioritization, and proactive problem-solving.
  • Builds Effective Teams – Fosters collaboration and alignment across the athenaFlex leadership team, creating an environment of accountability, trust, and shared ownership of outcomes.
  • Strategic Mindset – Balances operational execution with strategic thinking, connecting day-to-day activities to long-range business objectives and identifying opportunities to improve organizational effectiveness.
  • Collaborates Inclusively – Partners effectively across Product, Engineering, Sales, Finance, HR, and Customer Success to drive alignment, facilitate decision-making, and ensure consistent execution of priorities.
  • Instills Trust – Builds credibility with the GM, leadership team, and cross-functional partners through consistent follow-through, discretion, transparency, and integrity.
  • Acts Courageously – Makes sound independent decisions, addresses conflicts and ambiguity directly, and drives necessary changes even in challenging organizational environments.
  • Demonstrates Self-Awareness – Seeks feedback, acknowledges limitations, and continuously develops leadership capabilities to drive personal and organizational effectiveness.

  Pay

  $161,000 - $273,000

  Schedule

  Hybrid