Chief of Staff

About the role

The Chief of Staff is a newly created role designed for a strategic, analytical, and execution-oriented individual who will lead high-impact initiatives across the business.

Responsibilities

• Own and drive the company’s highest-priority strategic and operational initiatives, serving as the quarterback responsible for clarity, momentum, and outcomes from start to finish.
• Translate ambiguous problems into structured workplans with clear success metrics.
• Drive execution across multiple teams, holding stakeholders accountable to timelines and results.
• Ensure initiatives move from strategy to action to measurable impact.
• Apply a rigorous, first-principles approach to diagnosing opportunities and risks across the business.
• Conduct deep-dive analyses on growth opportunities, operational performance, and new initiatives.
• Develop clear recommendations grounded in data, customer insight, and financial impact.
• Support decision-making with concise, executive-ready materials.
• Act as the connective tissue across functions to ensure complex, multi-team initiatives are executed effectively, coordinating efforts across Marketing, Product, Merchandising, Operations, and Finance.
• Establish operating cadences, decision frameworks, and execution rhythms for priority initiatives and track & measure ongoing impact.
• Proactively identify risks, tradeoffs, and dependencies and resolve them before they stall progress.
• Enable strategy, preparation, and follow-through for leadership meetings, offsites, and company all-hands.
• Identify opportunities to improve how decisions are made and how teams operate.

Qualifications

• Bachelor’s degree required.
• 4–8+ years of experience in top-tier consulting (e.g., Bain, BCG, McKinsey), investment banking, or operating roles.
• Proven ability to own complex initiatives end-to-end in fast-paced environments.
• Exceptional analytical and problem-solving skills, with the ability to translate data into clear business decisions.
• Strong executive communication skills and interpersonal skills, with the ability to influence senior stakeholders.
• Excellent project management and organizational skills, with the ability to drive ideas from concept to execution.
• Demonstrated ability to influence without authority and work cross-functionally.
• Hands-on operator with an entrepreneurial mindset; willing to roll up sleeves and do what it takes to win.
• Ability to thrive in a fast-paced, ambiguous environment and drive change effectively.

Preferred Qualifications

• Experience in consumer, eCommerce, retail, or marketplace businesses.
• Prior Chief of Staff, Strategy & Operations, or Special Projects experience.
• High comfort level operating in ambiguity and founder-led environments.