Chief of Staff

About the role

The Chief of Staff, Customer & Revenue Operations, will report to and partner with the COO, focusing on our post-sales performance and strategy, internal business systems, and revenue operations. This role will work closely with cross-functional leaders to drive execution, alignment, and strategy across our most critical post-sales, customer, and internal operations initiatives.

Responsibilities

• Work directly with the COO and leadership to define CX & RevOps priorities, including strategic planning and goal setting based on company-wide objectives
• Closely partner with the COO and cross-functional leaders to support C&RO organization, driving strategic alignment and execution on top initiatives
• Support C&RO organization in prioritizing initiatives, managing team operating cadences, and ensuring follow-through on key decisions and action items
• Provide leverage to COO by representing his decisions/thinking/voice to all levels of C&RO org as well as key cross-functional leaders
• Translate high-level strategic decisions into actionable plans with associated ownership, prioritization, and timelines, formally and informally
• Form an independent point of view on what is required to achieve our vision
• Work with the leadership team to understand potential gaps, define plans to address them, and ensure we execute on those plans
• Shape and manage the objectives and operating cadence of leadership team meetings – facilitating discussions on the right topics and managing follow-up on action items
• Lead and organize content creation for key documents or meetings related to the C&RO organization (e.g., All Hands, Quarterly/Monthly/Weekly Business Reviews, Scorecards, etc.)
• At times may be asked to step in and act as a leader in specific areas if there are gaps
• Identify opportunities in the C&RO organization and lead high-impact strategic projects

Requirements

• The ideal candidate is someone with 3-7+ years of total experience, including experience in either business consulting (Bain, McKinsey, etc.), or as part of an internal strategy and/or operations team.
• Alignment with our operating principles
• Located or open to relocation to work onsite at our headquarters in Lehi, Utah
• MBA, Bachelor's or equivalent experience
• Experience working with CX, RevOps, and Corporate Strategy teams
• Experience working in the SaaS or Technology industry is a plus, especially vertical and/or SMB SaaS
• Experience working with significant change and ambiguity
• Ability to be a thought partner to the COO/CX/RevOps leaders by structuring and solving complex problems
• Excellent written and verbal communication skills
• Excellent project management skills
• Experience working with significant change and ambiguity
• Ability to multitask and prioritize in a rapidly changing environment with competing priorities
• Willingness to roll up sleeves to directly solve difficult problems
• Systems thinking and the ability to create new structures or processes
• Pragmatic and logical in thinking and decision-making
• Trustworthiness to handle confidential information with integrity

Qualifications

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid parental leave
• Fertility benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Benefits

• Podium is an equal opportunity employer