Chief of Staff
Description
Opus IVS is a leader in the automotive industry, offering advanced diagnostics and calibration solutions to modern collision shops. Our mission is to drive advancement through customer-focused, innovative, collaborative, and results-driven approaches.
About the Role
The Chief of Staff position at Opus IVS supports the COO and executive management team in translating strategy into execution and driving continuous improvement. This role oversees the operating cadence, Key Performance Indicators (KPIs), and cross-functional initiative delivery, ensuring priorities are clearly defined and plans are executed with accountability.
Responsibilities
Partner with the COO and executive team to translate strategy into execution: clarify priorities, define success metrics, establish owners, and ensure follow-through across functions.
Identify, analyze, and size operational opportunities (cost, speed, quality, and customer outcomes); develop business cases with ROI, effort, risk, and dependencies to support executive decision-making.
Build execution plans for executive team members (initiative charters, milestones, decision points, resourcing) and work with their teams to convert plans into weekly actions and deliverables.
Run the enterprise operating system: quarterly and annual planning support, KPI/OKR scorecards, recurring reviews, action logs, and escalations.
Drive accountability mechanisms (ownership, meeting discipline, decision logs, due-date tracking) while maintaining strong cross-functional relationships and healthy team dynamics.
Lead change management for major improvements: stakeholder mapping, communication plans, training, adoption measurement, and reinforcement to ensure changes stick.
Identify, prioritize, and lead operational improvement initiatives that increase efficiency, quality, speed, and customer outcomes.
Develop and manage project plans, including scope, timelines, deliverables, resources, and risks across the entire organization.
Act as a liaison between departments, ensuring smooth information flow and timely follow-up.
Collaborate with project teams to foster collaboration and ensure project objectives are met.
Prepare regular project status reports and present clear decision-oriented updates to the COO and other executive stakeholders.
Lead development and governance of enterprise process documentation, including SOPs, workflows, templates, and playbooks.
Other duties as assigned.
Requirements
Emotional maturity and professionalism to work effectively with executives, managers, and front-line team members.
Ability to think strategically while managing tactics, logistics, and details.
Strong relationship-building, stakeholder management, and individual contribution with also effective influence across non-direct reporting teams.
Strong prioritization and adaptability in a fast-moving environment with shifting deadlines.
Clear, consistent written and verbal communication at all levels of the organization.
Demonstrated ability to operate in an environment with ambiguity and change, adapting to and being a champion for positive change.
Demonstrated ability to analyze problems from multiple perspectives and determine best course of action to align with business goals/objectives.
Strong facilitation skills for executive and cross-functional forums (driving clarity, alignment, and decisions).
Ability to synthesize messy inputs into clear options, recommendations, and action plans.
Comfort influencing without authority; able to challenge respectfully, escalate appropriately, and keep commitments visible.
Data fluency: ability to define metrics, diagnose root causes, and use data to drive behavior change (not just reporting).
Qualifications
Bachelor's degree in engineering, business, or other related field.
5+ years of progressive professional experience in operations, business process improvement, project management, or related field.
2+ years of experience working/managing projects for executive leadership.
Attention to detail and ability to work independently.
Strong analytical and organizational skills.
Experience building and operating KPI or OKR systems and an executive operating cadence.
Experience creating business cases and supporting executive-level prioritization decisions.
Consulting experience is a plus, but not a requirement.