Chief of Staff

Responsibilities

• Act as an extension of the President & COO across the enterprise, representing their priorities, perspectives, and expectations to internal stakeholders with sound judgment and discretion.
• Anticipate the President & COO's needs and surface issues, opportunities, and risks early, before they require executive intervention.
• Maintain strict confidentiality and exercise sound judgment in handling sensitive personnel, strategic, financial, regulatory, and board-related matters.
• Build and maintain trusted relationships with members of the executive leadership team, board members, regulators, and external partners on the President & COO's behalf.
• Design, manage, and continuously improve the operating cadence of the Office of the President & COO, including standing 1:1s, staff meetings, leadership team forums, business reviews, and offsites.
• Set agendas, frame discussions, prepare pre-reads, and document decisions and action items for COO leadership team forums; ensure accountability and follow-through between meetings.
• Drive alignment across the COO leadership team on priorities, performance, and cross-functional dependencies; help mediate competing demands and clarify decision rights when needed.
• Prepare the President & COO for high-stakes engagements, including board and committee meetings, town halls, regulator and partner meetings, and industry events.
• Lead or sponsor select transformation initiatives, including process redesign, technology enablement, and organizational change, where COO-level coordination is needed.
• Partner with operational leaders to identify, prioritize, and execute high-impact opportunities to improve quality, efficiency, cost, and participant experience.
• Provide structured analysis, synthesis, and recommendations to support executive decision-making, including business cases, and trade-off analyses.
• Develop dashboards and reporting that give the President & COO clear, timely visibility into operating performance, key initiatives, and risks.
• Draft, edit, and refine executive-level communications on behalf of the President & COO, including board materials, leadership team communications, town hall remarks, talking points, and key memos.
• Serve as a coordination point for board and committee preparation related to operations, ensuring quality, consistency, and on-time delivery of materials.
• Cultivate relationships across functions and centers to gather information so the President & COO has an accurate picture of the organization.

Qualifications

• Bachelor's degree in business administration, healthcare administration, public health, public administration, or a related field.
• Minimum of 10 years of progressive experience in operations, strategy, business transformation, management consulting, executive support, or senior advisory roles to C-suite leaders.
• Demonstrated experience supporting or partnering with C-suite executives in complex, multi-site, regulated environments.
• Track record of leading cross-functional initiatives from strategy through measurable execution.
• Experience preparing executive and board-level communications, decision materials, and presentations.