Chief of Staff

About the role

The Chief of Staff to the Deputy Executive Director/Chief Program Officer (DED/CPO) for Heartshare St. Vincent’s Services will support the DED/CPO to translate strategic vision into coordinated action across St. Vincent’s Services. The role will act as an extension of the DED/CPO and provide operational leadership by managing executive-level communications, facilitating collaboration across the division, and supporting the continuous improvement of operational systems and workflows.

Responsibilities

• Translate the DED/CPO’s strategic vision into actionable plans, ensuring alignment with the agency’s mission, goals, and long-term priorities.
• Anticipate and identify critical issues, risks, and roadblocks; partner with departmental leaders to develop solutions and maintain momentum toward strategic objectives.
• Represent the DED/CPO and the agency at meetings, events, and external engagements, ensuring consistent messaging and strong stakeholder relationships.
• Lead the development and preparation of high-quality briefings, presentations, and reports for internal and external stakeholders, ensuring accuracy, clarity, and strategic alignment.
• Plan and manage agendas for leadership meetings, retreats, and agency events; document key decisions and drive follow-up actions to completion.
• Build strong relationships across all levels of the organization—from frontline staff to senior executives—serving as a trusted liaison who facilitates communication, problem-solving, and cross-departmental collaboration.
• Monitor operational strategies and coordinate organizational processes to enhance efficiency, streamline workflows, and improve overall performance.
• Manage highly confidential inquiries and communications; develop action plans and support the preparation and dissemination of timely, well-informed responses.
• Identify operational gaps and opportunities for improvement, recommending solutions that strengthen organizational effectiveness.
• Respond to inquiries and act on behalf of the Deputy Executive Director/Chief Program Officer (DED/CPO) to ensure continuity and clarity in decision-making.
• Provide data analysis and insights to support initiatives, inform strategy, and guide decision-making.
• Execute special projects and emerging priorities as assigned by the DED/CPO.

Qualifications

• Minimum 7 years of professional experience in project management, operations, strategy, or a leadership role.
• Bachelor’s degree required; master’s degree preferred.
• Experience working with government officials and NYS/NYC oversight agencies strongly preferred.
• Advanced proficiency in Microsoft Office and familiarity with common business applications.
• Exceptional organizational skills with meticulous attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical capabilities, including the ability to interpret data, generate insights, and influence decision-making.
• High emotional intelligence, sound judgment, and demonstrated success building relationships across diverse teams and presenting to executive-level audiences.
• Outstanding written and verbal communication skills.
• Prominent track record of managing complex projects, driving initiatives, and delivering results.