Chief of Staff

Location: Santa Ana, California — On-site, Monday-FridayJob Type: Full-timeSalary: $185,000-$225,000 per year, plus annual bonus and stock options About UseJam is a bootstrapped consumer products company that has built, scaled, and exited multiple brands — all without ever taking a dollar of outside capital. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between.We're not a startup hoping something works. We're a team that has done it repeatedly — taken products from idea to category leader, landed them on retail shelves nationwide, and built real brands that consumers love. We operate like a holding company with the speed of a startup: small team, no bureaucracy, massive ownership.This is the place where you'll see the entire machine — sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail — all under one roof. If you want to learn how consumer products actually get built and shipped at scale, there is no faster education than this. The RoleeJam has grown faster than its management layer. We have strong brand leaders and specialists, more than 100 people across more than a dozen countries, and 12 open seats. What we do not yet have is one operating rhythm that connects the executive team to each brand and each department. The Chief of Staff builds that rhythm and runs it.This is an operator's role, not an advisory one. You will own how eJam plans, meets, decides, documents and follows through, and you will spend your first 90 days inside the growth and marketing teams, where the handoffs between creative, media buying, conversion, retention and marketplace need the most work. You do not own a P&L. You make sure the people who do own one deliver what they committed to. What you'll own:The operating system. Install and run one cadence across eJam using EOS or Scaling Up: weekly leadership meetings, scorecards, quarterly Rocks, an issues list, and one place where it all livesQuarterly and annual planning. Facilitate planning for eJam and each brand and publish 3 to 7 company priorities, each with one owner, within five daysThe weekly roll-up and follow-through. One clear view from the executive meeting through every brand and department, and direct follow-up with owners at every level, executives includedThe management layer. With People Operations, publish the accountability chart, write scorecards for every manager seat, right-size spans of control and coach first-time managersMarketing operations. Map and fix how work moves from brief to creative to launch to reporting across paid acquisition, creative, CRO, retention and marketplaceHiring and CEO leverage. Scorecards and 90-day plans for every senior hire, executive onboarding, board and investor materials, the decision log, and special projects RequirementsWhat you bring:8 to 12+ years in business operations, strategy, program management or general management, including 3+ years in a consumer products, DTC or omnichannel companyYou have personally implemented and run EOS (Traction), Scaling Up or the Rockefeller Habits for at least two full annual cycles, and can show what you builtMarketing fluency: you have worked inside or alongside a performance marketing team and CAC, MER, LTV and contribution margin are everyday vocabularyWorking knowledge of Shopify, Amazon, TikTok Shop, paid social and search, and retail accounts such as Walmart, Target and Home DepotFormal program or PMO experience, and deep fluency in ClickUp or a comparable toolYou have managed managers and helped build a first layer of middle managementYou have worked directly for a founder or CEO and earned the standing to disagree with themExperience with distributed teams and international contractors across time zones CompensationBase salary: $185,000 to $225,000, based on experienceAnnual bonus: 15% to 20% of base, tied to company priorities and EBITDAStock options with four-year vesting BenefitsMedical, dental, and vision401(k) PlanCompany-paid life insurance, AD&D, and long-term disabilityPTO and 14 Observed HolidaysAmazing, dog-friendly office in Santa Ana, CALearning & development opportunities Why eJamWe build and scale category-leading eCommerce brandsWe operate with speed, ownership, and accountabilityIdeas move quickly from concept to executionEvery team member has direct impact on company growthWe value operators who think strategically and execute decisively Equal Employment OpportunityeJam is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all team members feel valued and respected. We do not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, medical condition, genetic information, or any other characteristic protected by applicable federal, state, or local laws.We believe diversity drives innovation and strengthens our ability to serve our customers. All qualified applicants will receive consideration for employment based on merit, qualifications, and business needs.