CHIEF OF POLICY & ORGANIZATIONAL DEVELOPMENT Program Manager Senior I

About the role

The Maryland Department of General Services (DGS) supports State and local government agencies, non-profit organizations, and citizens by providing facilities management, real estate and surplus property services, security and law enforcement for State buildings, and a full spectrum of facilities, engineering, design, and construction services. DGS administers nearly $1 billion in annual contracts and oversees the State procurement process.

This Management Service position serves at the pleasure of the Appointing Authority (at-will). The Program Manager Senior I will serve as Chief of Policy and Organizational Development, reporting to the Director of Strategic Policy Initiatives, Innovation, and Compliance and serving as a peer to the Chief Compliance Officer and the Chief of Performance Improvement & Innovation. The role manages DGS's policy research, drafting, and standardization function and establishes the agency's first dedicated policy training and leadership development function. Location: Office of the Secretary, 301 West Preston Street, Baltimore, MD 21201. Grade: STD 0023.

Responsibilities

• Manage the Department's policy research, drafting, and standardization function in support of the Director's policy framework.
• Lead organizational development by establishing DGS's first dedicated training and leadership development function, including an annual training plan, leadership development programming for supervisors and managers, agency-wide policy literacy workshops, training toolkits, and coaching for staff and emerging leaders.
• Conduct legal, regulatory, and best practice research; draft new and revised department-wide policies to reflect legislative changes, operational data, and stakeholder feedback.
• Serve as the agency's governance authority for the policy lifecycle, including format, templates, drafting standards, approval workflow, and the centralized policy tracking system and Master Review Schedule.
• Act as day-to-day point of contact for divisions on policy questions, facilitate cross-functional working sessions, coordinate with peer Chiefs on policies within their domains, and maintain external partnership policies such as the Tenant Handbook.
• Prepare briefing materials for quarterly leadership briefings and contribute metrics to the annual Policy Effectiveness Report.

Qualifications

Strong preference will be given to applicants who possess the following:

• Master's degree from an accredited college or university in Public Administration, Public Policy, Business Administration, Organizational Development, Organizational Leadership, or a related field.
• Experience leading policy development and organizational development initiatives, including developing, evaluating, and implementing policies, procedures, strategic initiatives, and organizational improvement efforts.
• Experience advising executive or senior-level leadership on organizational strategy, policy development, operational effectiveness, workforce planning, and organizational change.
• Experience leading enterprise-wide or cross-functional initiatives, including strategic planning, process improvement, organizational restructuring, change management, and performance improvement.
• Experience working in Maryland State government or another governmental organization, with knowledge of State personnel policies, regulations, legislative processes, and/or the State Personnel Management System (SPMS).

Note: Selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to hire. Must be legally authorized to work in the United States under the Immigration Reform and Control Act. College transcripts will be required prior to offer for any position requiring a degree.

Benefits

• Tuition reimbursement (if funding is available, for those who qualify)
• Flexible work schedules and telework opportunities for many positions
• Free mass transit in Baltimore & Annapolis
• Generous paid leave that increases with years of service
• Paid holidays
• Health coverage with low out-of-pocket costs
• Employee & employer contributory pension plan

More details: State of Maryland Benefits