Chief Maintenance Engineer

Job Summary

The Chief Maintenance Engineer plays a pivotal role in ensuring the safety, functionality, and aesthetic appeal of the hotel. Responsibilities include overseeing maintenance and repair, implementing preventive maintenance processes, responding to guest complaints, and collaborating with other departments.

Essential Functions

• Warmly and professionally greets all guests and ensures quality service.
• Oversee the maintenance and repair of all hotel facilities, including guest rooms, common areas, and external spaces to ensure guest satisfaction and non-repeat issues.
• Implement preventive maintenance processes such as Property Walks and Room PMing to enhance the longevity of equipment and systems.
• Demonstrate expertise and attention-to-detail in performing tasks such as painting, sheet rock repair, carpet repair, furniture touch-ups, property walks, and so on.
• Maintain, clean, and stock the maintenance closets and carts, contributing to an organized and efficient work environment.
• Respect guest privacy, including guest belongings, with a high degree of integrity.
• Respond promptly to escalated guest complaints, maintenance issues, and emergency maintenance issues.

Job Responsibilities

• Monitor guest satisfaction processes and feedback through online surveys.
• Conduct regular inspections and safety training to ensure that maintenance work meets or exceeds established quality standards.
• Maintain accurate records of maintenance activities, repairs, and equipment status in the hotel system (Quore) through the use of daily, weekly, monthly, and annual task lists.
• Provide training or guidance to the team to ensure consistency and care with regard to maintenance issues, equipment, operations procedures, and safety standards.
• Collaborate with team members to gather as much information as possible when maintenance issues occur and find solutions to prevent recurring problems.
• Identify cost-saving opportunities without compromising the quality of maintenance services.

Supervisory Responsibilities

• Help coordinate and oversee all department operations, ensuring quality service and optimum efficiency is provided within the established business plan and budget.
• Collaborate with the management team to develop and manage the maintenance budget.
• Maintain inventory, purchase supplies, and coordinate services from outside vendors and manage these relationships.
• Recruits, interviews, hires, and trains new maintenance staff.
• Oversees the daily operations and scheduling of the department.
• Oversees the performance of their direct reports and provides constructive and timely feedback and evaluations.
• Handles discipline and termination of employees in accordance with hotel policy.

Qualifications

• High School Diploma or GED
• Proficiency in Microsoft Office programs
• Certifications such as HVAC or CPO preferred
• Must be available to work morning shifts
• Must be available to work on weekends & holidays
• Must be available to work on-call in case of emergency

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.
• The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Benefits

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay
• Birthday Pay: A full paid day on your birthday!
• Referral bonuses
• Isolved Benefits: Dental Insurance, Vision Insurance, Term Life Insurance, Short-Term Disability Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Long-Term Care with Life Insurance, Legal Services, Pet Wellness, and Travel Insurance.