Chief Lending Officer (CLO)

Key member of the Executive Leadership Team responsible for establishing and executing CapEd’s enterprise lending strategy across commercial, business, mortgage, and consumer lending.

Responsibilities

• Provides strategic direction for the Credit Union’s lending function—consumer, commercial, business, and residential mortgage—ensuring alignment with the organization’s strategic plan, mission, financial objectives, and risk appetite.
• Develops and executes the organizational lending strategy to drive sustainable loan growth, expand market share, deepen member relationships, diversify the portfolio, and generate profitable revenue.
• Maintains executive accountability for lending financial performance, including portfolio growth, pricing, yield, profitability, asset mix, credit quality, and other key performance indicators.
• Partners with Finance on forecasting, budgeting, ALM, and overall financial performance.
• Provides oversight of credit risk and portfolio management, establishing appropriate underwriting standards, credit authorities, concentrations, risk tolerances, and monitoring practices to balance responsible growth with strong asset quality.
• Leads the development and evolution of lending products, channels, technology, and processes, leveraging data, automation, digital capabilities, and continuous improvement to enhance efficiency, scalability, decision-making, and the member experience.
• Monitors economic, competitive, regulatory, and industry trends and proactively adjusts lending strategies, products, pricing, underwriting, and portfolio approaches in response to emerging opportunities and risks.
• Ensures lending activities operate in accordance with applicable laws, regulations, policies, fair lending requirements, and regulatory expectations, partnering with Risk, Compliance, Legal, and Internal Audit to maintain effective controls and address identified concerns.
• Collaborates with the Executive Leadership Team to drive growth, innovation, and operational excellence across all business functions.
• Provides the CEO, Board of Directors, and applicable committees with clear and forward-looking insight into lending strategy, financial and portfolio performance, credit risk, market conditions, emerging risks, and significant opportunities; represents the Credit Union with regulators and external stakeholders as appropriate.
• Builds, leads, develops, and holds accountable a high-performing lending leadership team, establishing clear expectations, developing talent and succession pipelines, and fostering a culture of collaboration, innovation, sound judgment, member focus, and responsible risk-taking.
• Oversees hiring, assessing performance, coaching, and developing direct and indirect employees in adherence to PXT policies and employment law.
• Maintains knowledge of all Credit Union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job-related duties as assigned.

Requirements

• Minimum of 10 years of progressively responsible management experience in a financial institution setting.
• Demonstrated experience overseeing consumer, mortgage, business banking, and commercial lending programs.
• Bachelor’s degree.

Skills

• Empowered: Knowledgeable and trusted to make decisions.
• Professional: Respectful in creating outstanding experiences.
• Innovative: Seeks new ideas for positive change.
• Collaborative: Connects with others to implement solutions.
• Building Strategic Working Relationships and Partnerships: Identifies opportunities and takes action to develop strategic and collaborative relationships with other areas, teams, departments, or organizations to help achieve business goals.
• Change and Action: Encourages others to seek opportunities for different and innovative approaches to problems and opportunities; facilitates the implementation and acceptance of change within the workplace while remaining open-minded and accepting of other ideas.
• Decision Making: Identifies and understands key issues and opportunities; uses an effective approach for choosing among alternative solutions.