CHIEF INFORMATION OFFICER

About the Role

Aligns the credit union’s technology infrastructure with the business strategy and goals. Plans and manages central information technology services, including core system administration, data center architecture and support, voice and data telecommunications, data governance, end user support, and technical computing functions. As a member of the Executive Team, participates in business strategy discussions and decisions with emphasis on the application of technology to business problems and opportunities.

Responsibilities

• Works with Senior Management in developing plans to accomplish credit union strategies/objectives across the enterprise.
• Aligns the credit union’s technology infrastructure with business strategies and goals.
• Recommends changes in business processes and plans to maximize the leverage of technology as a competitive advantage.
• Identifies long-term corporate-wide information technology needs and develops overall strategy for information systems development, hardware acquisition and integration including data center architecture and end user hardware and applications.
• Coordinates with business unit managers to identify the most efficient uses of technology solutions and prepares the corporate technology plan, within the business planning process, to reflect these business needs over the planning period.
• Identifies, evaluates, and presents new technologies that may be applicable to the business units.
• Establishes standards and policies for acquisition, deployment, maintenance, use, and protection of information and systems in the company.
• In conjunction with the Chief Risk Officer and AVP Information Security, monitors industry and regulatory changes and trends to ensure full regulatory compliance.
• Implements and manages systems and procedures to protect the credit union’s information assets from disclosure and loss.
• Dispenses advice, guidance, direction, and authorization to carry out major plans and procedures, consistent with established policies and Board approval.
• Reviews operating results of the IT division, compares them to established objectives, and takes action to ensure that appropriate measures are taken to correct unsatisfactory results.
• Coordinates implementation of new technology applications and services between the Information Technology Department and the operational departments of the credit union.
• Periodically reports to the SAFE Board of Directors on Information Technology and significant changes occurring in that area.
• Establishes operational procedures and standards for Information Technology areas to maintain a high level of response to member and employee problems or needs and to maintain smooth and accurate processing of daily, monthly, quarterly, and annual routines.
• Responsible for the organization of and participation in searches for core computer systems that support the processing and storage of data for member accounts.
• Responsible for establishing a system of internal control in all reporting departments to protect credit union assets and ensures internal control procedures are followed consistently.
• Required to be on call if necessary to respond to problems in any area of IT.
• Develops and executes an annual comprehensive technology financial plan designed to maximize technology value and continual enhancement of member experience.
• Manages subordinate supervisors who supervise employees in the Information Technology area including Business Systems & Application Development, the Network, and Communication Departments.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other duties as assigned.

Requirements

• Bachelor's Degree in Business, Computer Science, or Management of Information Systems with a concentration in Information Management and Systems-related courses or equivalent certifications.
• At least seven (7) years of experience in leading a large, complex, and diverse Information Technology organization.
• Proven ability to lead, supervise, and develop others.
• Strong verbal and written communication skills.
• Significant experience in the financial industry, with credit union experience preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, directors, and employees regarding computer operations in both technical and non-technical manners.
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Skills

• Ability to respond to problems and challenges during non-scheduled hours of operation, including evenings, weekends, and holidays.
• Accessibility for consultation and/or on-site supervision during unscheduled times.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit and talk or hear.
• Occasionally required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 35 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level in the work environment is usually moderate; however, during printer operations, the noise level increases considerably.

Mental Demands

The mental characteristics necessary to competently perform this job include:

• Occasional need to write documentation.
• Frequent need to be resourceful, creative, and use analytical skills in problem-solving.
• Continuous need to be precise and make good decisions based on facts, analysis, and research.