Chief Health Services Officer

About the role

Lead health care where relationships still matter. The Guild for Human Services is seeking an accomplished nurse leader to serve as our Chief Health Services Officer, leading an integrated health services system for approximately 180 children and adults with intellectual and developmental disabilities, autism, and complex medical and behavioral health needs. This is not a traditional nursing executive position. Our size allows our Chief Health Services Officer to operate at the executive level while still knowing the people behind the care. You will have the opportunity to build long-term relationships with individuals, families, nurses, physicians, psychiatrists, pharmacists, and other providers. Many of the people we support are with The Guild for years, allowing our health team to understand their histories, recognize subtle changes in their health, and coordinate care across providers and over time. For a nurse leader who believes that exceptional health care begins with knowing the person, this is a rare opportunity.

Reporting and leadership

Reporting directly to the CEO and serving as a member of the Executive Leadership Team, the Chief Health Services Officer provides organization-wide leadership for nursing, medical, psychiatric, medication administration, nutrition, dental, and related health services. You will lead a strong interdisciplinary health services team that includes school and residential nurses, nurse case managers, a psychiatric nurse practitioner, dietitian, Medical Director, psychiatrist, pharmacy partners, dental providers, and other community specialists.

What You'll Lead

• Nursing and health services across The Guild's educational, youth residential, and adult residential programs.
• The organization's Massachusetts Medication Administration Program (MAP) and medication safety systems.
• Coordination of primary, specialty, psychiatric, dental, nutrition, pharmacy, and other health services.
• Individualized health planning and care coordination for people with complex and often highly specialized needs.
• Clinical quality, patient safety, health-related risk management, and performance improvement.
• Health-services compliance with Massachusetts DPH, DDS, DESE, DEEC, DCF, MAP, contractual, and CARF requirements.
• Recruitment, development, and mentorship of nursing and Health Services professionals.
• Continued development of innovative approaches to improving access, continuity, and quality of care.

Why This Role Is Different

• You can know the people you serve. With approximately 180 individuals across the organization, this is health-care leadership at a human scale. Relationships are central to the work. Our population benefits from providers who know them well. You will help build and sustain long-term partnerships among individuals, families, nurses, physicians, specialists, and community providers.
• The clinical work is meaningful and complex. The people we serve may have intellectual and developmental disabilities, autism, behavioral health conditions, communication differences, and significant medical needs. Excellent care requires curiosity, judgment, collaboration, and an ability to see the whole person.
• You will have a seat at the table. This is a true executive role reporting to the CEO. Health Services is an organization-wide function, and the CHSO will help shape strategy, operations, quality, risk management, and the future of care at The Guild.
• You can build, not simply maintain. We are looking for a leader who wants to strengthen systems, develop people, expand partnerships, and think creatively about how health care can better support people with disabilities throughout their lives.

Requirements

• Massachusetts-licensed Registered Nurse.
• Master's degree or higher.
• Significant progressive leadership experience.
• Experience in intellectual and developmental disabilities, complex care, residential services, special education, behavioral health, MAP, or Massachusetts human-services systems is highly valued.

Benefits

• Excellent health benefits—medical, dental, vision.
• Employer contribution to retirement plan after 2 years of employment.
• Generous paid time off.
• Collaborative work environment that values new insight and personal contributions.
• Opportunities for professional development and growth.