Chief Engineer

About the Role

The Chief Engineer will safeguard the interests of the owners by maintaining the physical condition of property and equipment according to company guidelines and standards, and protecting the property and equipment from damage, loss and deterioration. This position assesses and directs the service team.

Responsibilities

• Service Requests: Ensure service requests are assigned to appropriate service technician and completed professionally and accurately within twenty-four (24) hours, which may include scheduling an appropriate vendor if necessary. Ensure that all service requests are signed off and report any variance from our 24-hour commitment where appropriate.
• Preventive Maintenance: Update, execute and document preventive maintenance schedule on a regular basis and advise Community Manager of outstanding items.
• Property Inspections and Maintenance: Perform regular property inspections to ensure compliance with established standards regarding the grounds, risk management, safety, cleanliness and general appearance, including cleanliness and landscaping management.
• Employee Management: As the manager, plan and direct the activities of the service team. Partner with the Community Manager regarding all aspects of the employment cycle – recruitment, hiring, orientation, training and development, performance management and discipline in accordance with company policies and procedures.
• Resident Relations: As a "front line" employee who interacts very regularly with our residents, work to establish and maintain good relations with residents, prospective residents, all customers, vendors and co-workers. Use your communication skills to interact in a courteous and professional manner at all times.
• Occupancy Management: Ensure apartments are ready for occupancy by overseeing and scheduling all facets of the make-ready process in accordance with leasing needs and as outlined in the Waterton Residential Standards of Performance. This includes but is not limited to move out/move in inspections, electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning/replacement, painting, equipment maintenance, preventive maintenance and cleaning.
• Budget Preparation and Management: Assist Community Manager in preparing the property's budget for normal maintenance operations and recommend property upgrades and capital improvements. Monitor the budget and plan purchases and contracted services in accordance with approved budgetary guidelines. Help make recommendations for capital improvement projects.
• Maintain Commitment to Safety: Maintain life safety equipment including but not limited to fire pumps, sprinklers, emergency generators, fire panels, smoke detectors, CO detectors, etc., including testing equipment as required. Ensure there is a safe, clean and organized work environment (i.e. shop, pool maintenance room, storage areas). Utilize all reasonable safety measures and precautions and require Associates to do the same.
• Overall: Be an excellent teammate who helps create and deliver departmental and organizational goals, including sharing best practices on process improvement, refining and introducing new Standard Operating Procedures (SOP's).

Qualifications

• Minimum of five (5) years of plumbing, electrical, mechanical, drywall repairs, carpentry, and/or pool/spa maintenance experience.
• Minimum of two years' supervisory experience or equivalent.
• High School Diploma or equivalent.
• EPA-CFC Certification required.
• EPA-LBP certification required for any property older than 1978.

Skills

• Strong communication and relationship-building skills; ability to motivate others.
• Ability to hire, retain, and develop others; manage human resources concerns at the site level with a sharp eye for hiring, engaging and retaining top maintenance talent.
• Tech-savvy; experienced user of Microsoft Office (Excel, Word, Outlook) and property management software like Yardi.
• Ability to adapt easily as the situation warrants; focus on multiple deadlines and change as demands and fast pace requires.
• Strong project management skills, juggling big and small tasks alike.
• Strong time and project management skills with attention to detail while keeping larger process running effectively to meet tight deadlines.
• Demonstrates tact and empathy when dealing with Resident and Associate concerns; resolves issues quickly with strong customer service focus.

Benefits

This is a Union position. Healthcare, retirement and other related benefits are provided through partnership with the Union.