Chief Compliance & Quality Officer

Key Responsibilities

• Regulatory & Accreditation Compliance
• Lead compliance efforts across all operating regions
• Ensure adherence to state, federal, and payer regulations
• Maintain readiness for external audits, licensing inspections, and accreditation surveys (e.g., CARF, Joint Commission)
• Conduct internal audits, identify areas of risk, and implement corrective action plans
• Ensure organizational policies and procedures remain current, compliant, and aligned with operations
• Risk Management & Quality Assurance
• Oversee enterprise-wide risk-management programs
• Lead quality assurance initiatives to ensure consistent service excellence across programs and locations
• Analyze compliance, outcome, and incident data; provide actionable insights and reports to executive leadership
• Support program leaders in maintaining standardized, organization-wide compliance practices
• Investigations & Corrective Actions
• Conduct investigations into compliance concerns, complaints, and potential violations
• Document findings, recommend solutions, and monitor implementation of corrective actions
• Serve as a confidential, neutral resource for employees raising compliance or ethical concerns
• Cross-Functional & Strategic Collaboration
• Collaborate with leadership across clinical, operations, HR, and executive teams
• Align compliance strategies with organizational goals
• Participate in strategic planning, leadership meetings, and program development
• Support compliance planning for new programs, licensing efforts, and expansion initiatives

Qualifications

• Bachelor’s degree in Healthcare Administration, Human Services, Social Work, Business, or related field required; Master’s degree preferred
• Minimum 5+ years of experience in compliance, quality assurance, regulatory oversight, or risk management within behavioral health, healthcare, or residential treatment settings
• Strong knowledge of:
• Medicaid and payer requirements
• State licensing regulations
• Accreditation standards (CARF, Joint Commission)
• Proven experience leading audits, investigations, and corrective action processes across multi-site environments
• Excellent analytical, leadership, communication, and organizational skills
• Ability and willingness to travel regularly across Pennsylvania, Ohio, Delaware, and future regions

The Ideal Candidate

• Strategic, collaborative leader with progressive experience in compliance, regulatory oversight, or quality systems
• Systems thinker and builder with a strong understanding of healthcare and behavioral health regulations
• Highly ethical and solutions-oriented with sound judgment and professionalism
• Comfortable navigating complex, high-risk, and confidential situations with objectivity and discretion
• A trusted advisor to executive leadership, able to influence at all levels of the organization
• A coach and collaborator who fosters a culture where compliance empowers teams rather than restricts them

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.