Chief Clinical Officer (CCO) - MercyOne

Employment Type: Full time

About the Role

The Chief Clinical Officer (CCO) serves as a member of the MercyOne Executive Team, providing strategic thought leadership and direction for the Patient Safety, Clinical Services, and Care Management programs across the acute care and ambulatory environment. The CCO serves as the Chief Clinical Leader for Quality, working with MercyOne's local boards to oversee quality, care management, risk, research, regulatory reviews, patient safety, Just Culture, and a broad scope of performance improvement support functions for the health system.

The Chief Clinical Officer leads enabling strategies to assure regulatory compliance and risk management necessary to fulfill and sustain the ministry's mission and vision. The CCO also oversees pharmacy for MercyOne, working collaboratively with the Regional Chief Pharmacy Officer to grow all clinical, retail, and specialty pharmacy services and to optimize the 340B program.

The CCO serves as an internal consultant to senior medical leadership, including each hospital’s Chief Medical Officer and other medical staff leaders (e.g., Chief Quality Officer and Chief Informatics Officer). The CCO co-chairs the ministries' Leadership Council and works in a matrix reporting structure with the CNO leader and System Clinical Services to advance quality, safety, and integration with the collective Chief Medical Officers, Chief Nursing Officers, and other ministry-level directors.

Responsibilities

• Serve as a member of the Executive Team and co-chair the ministries Clinical Quality Leadership Council to formalize, implement, and communicate the system, hospitals, and medical group quality, care management, clinical/nursing care delivery, and patient safety programs.
• Develop consistent strategies for the system quality and focused approach to improving quality and value for the system strategic five-year plan.
• Work with appropriate hospital and ministry medical director/leaders to assure consistency and achieve long-term quality and utilization objectives.
• Develop the quality, patient safety, risk management, and care management strategic plan and the annual operations plan, then monitor and direct System, hospital, and medical group performance to the plans.
• Serve as staff to the Regional Health Ministries Boards of Directors, Quality Committees, and System Board Committees as needed.
• Lead key service, operational, and staff areas as assigned by the CEO on the organizational chart, including stewardship of human, financial, and material resources; quality and efficient services; and alignment of services to the strategic plan.
• Liaison to Trinity Health System by serving on various councils, collaboratives, and task forces as assigned and as a participant in the Trinity leadership group. Implement Trinity programs and directives.
• Serve as the Accountable Clinical Executive within the Unified Clinical Organization for the region.
• Represent the ministry to State business, service, and healthcare community by active participation and leadership within various organizations for quality, patient safety, and utilization matters.
• Liaison and staff to the Medical Staff and Medical Staff Committees for clinician credentialing and privileging standards and related quality, patient safety, and utilization matters.
• Ensure coordination across all entities for the entire quality and patient safety efforts of the organization, including oversight of risk management, infection control function, case management, and Quality Departments.
• Fulfill all regulatory requirements of TJC, Medicare, and State Health and Welfare as the Patient Safety Officer for the organization to improve and enhance all patient safety efforts and initiatives.
• Provide senior leadership and oversight for the Clinical Resource Management and Acute Social Work Departments and serve as an available physician liaison for clinical documentation.
• Provide strategic support to the Presidents to assure development of value-driven healthcare across a broad continuum and durable, sustainable physician relationships.
• Lead the design and implementation of care continuums and co-chair the Continuum of Care Steering Team.
• Participate in various committees and structures including Quality and Informatics Committee, payer and employer negotiating teams, and various administrative councils as needed.
• Serve as the accountable executive for the Institutional Review Board and associated research while partnering with the local graduate medical education leaders.
• Serve as the accountable executive to ensure the effective use of technology impacting clinical areas and participate actively in service line growth and development.

Requirements

• A minimum of five (5) years of relevant physician executive administrative experience at a senior management level in a large complex health system, leading quality, patient safety, regulatory review programs, and case management programs, including care continuums.
• Must have led related strategic direction with governing boards and with hospital/health system leaders and medical staffs to drive positive change in quality/safety outcomes and physician engagement.
• Demonstrated team, performance analysis, presentation, interpersonal, facilitation, planning, and communication skills.
• Must possess a personal presence characterized by honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Proven track record of improving healthcare quality and safety outcomes (Leapfrog scores, CMS star ratings, etc.).
• Strong change management skills, with the ability to hold people accountable in a respectful but firm and effective manner to achieve regional/system goals.
• Skills to lead through influence in a large complex matrixed healthcare environment, with the ability to build positive trusting relationships at the local, regional, and national level across MercyOne and Trinity Health.
• Collaborative leadership style to drive system integration and standardization across MercyOne, helping to build a more unified team and culture across the clinical enterprise.
• Ability to adapt to frequently changing work priorities and balance both regional (MercyOne) and system (Trinity Health) priorities.
• Ability to travel to various MercyOne sites across Iowa, as well as to Trinity Health sites, as needed.

Qualifications

• MD or DO, with board certification in his/her specialty is required.
• As applicable, licensure, or ability to be licensed, in the applicable state is also required.
• MHA, MBA, or other advanced degree in a related field is preferred.

About MercyOne

Headquartered in Des Moines, Iowa, MercyOne is a connected system of health care facilities and services dedicated to helping people and communities live their best lives. The system’s more than 230 clinics, medical centers, hospitals, and care locations are located throughout the state of Iowa and beyond. Today, the nonprofit Regional Health Ministry (RHM) generates more than $3.9 billion in combined revenue and employs more than 22,000 colleagues, including 1,000+ physicians.

MercyOne is the second largest RHM within Trinity Health, a family of 133,000 colleagues, with 8,900 employed physicians and 30,000 affiliated physicians, providing clinical care for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 92 hospitals, 101 continuing care locations, 121 urgent care locations, 28 PACE center locations, and many other health and well-being services. Headquartered in Livonia, Michigan, the health system provides $1.4B per year in Community Benefit and $2.9B per year in Community Impact.

Leadership Competencies

• Promise Statement: We Listen. We Partner. We Make it Easy.
• Our Actions:
  • Listen to understand.
  • Learn continuously.
  • Keep it simple.
  • Create solutions.
  • Deliver outstanding service.
  • Own and speak up for safety.
  • Expect, embrace, and initiate change.
  • Demonstrate exceptional teamwork.
  • Trust and assume goodness of intentions.
  • Hold myself and others accountable for results.
  • Communicate directly with respect and honesty.
  • Serve every person with empathy, dignity, and compassion.
  • Champion health equity and common good.
• Mission: We, MercyOne, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• Vision: As a mission-driven innovative health organization, we, MercyOne, will become the national leader in improving the health of our communities and each person we serve. We will be your most trusted health partner for life.
• Core Values:
  • Reverence: We honor the sacredness and dignity of every person.
  • Commitment to Those Experiencing Poverty: We stand with and serve those who are experiencing poverty, especially the most vulnerable.
  • Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
  • Justice: We foster right relationships to promote the common good, including sustainability of Earth.
  • Stewardship: We honor our heritage and hold ourselves accountable for the human, financial, and natural resources entrusted to our care.
  • Integrity: We are faithful to who we say we are.