Chick-Fil- A Shift Supervisor

Role Overview

At Chick-fil-A DFW Airport, the Shift Supervisor role is a leadership position responsible for overseeing both Front of House (FOH) and Back of House (BOH) operations to ensure exceptional guest experiences, operational efficiency, and team development. In this fast-paced airport environment, Shift Supervisors lead by example, support Team Members in real time, and ensure every shift reflects Chick-fil-A’s commitment to excellence, speed, cleanliness, and genuine hospitality.

Leadership Expectations (Winning Hearts Every Day Strategy)

• Great Food

• Ensure all food meets Chick-fil-A quality and safety standards
• Monitor BOH execution across all kitchen stations (Prep, Boards, Breader, Machines, Fry, Utilities)
• Complete required food safety checks and walkthroughs each shift
• Reinforce proper procedures for food handling, preparation, and storage
• Ensure consistency, accuracy, and trust through high-quality product execution

• Clean & Safe Environment

• Maintain a clean, safe, and organized environment in both FOH and BOH areas
• Maintain compliance with all food safety, sanitation, and hygiene standards
• Monitor Team Member adherence to health and safety policies
• Utilize LEAN processes to improve efficiency and reduce waste
• Maintain awareness of emergency and crisis response procedures

• Fast & Accurate Service

• Drive Speed of Service goals while maintaining accuracy in both kitchen and front counter operations
• Monitor order flow, ticket times, and kitchen throughput during peak periods
• Avoid delays and maintain accuracy in order taking, preparation, and delivery to guests
• Adjust staffing and station coverage to meet demand efficiently

• Genuine Hospitality Model

• Ensure every guest interaction reflects care, respect, and attentiveness
• Coach Team Members on delivering exceptional guest experiences
• Maintain a positive, welcoming, and energetic environment across the restaurant
• Ensure both guests and Team Members feel valued and supported

Qualifications

• High school diploma or GED preferred

• Previous leadership experience in food service or hospitality preferred

• Strong ability to lead both FOH and BOH teams

• Excellent communication and interpersonal skills

• Strong problem-solving and decision-making skills

• Ability to coach, motivate, and hold Team Members accountable

• Commitment to food safety, cleanliness, and operational excellence

• Ability to stand for long periods and lift up to 25 pounds

• Availability to work flexible schedules, including weekends and holidays