Chick-Fil- A FOH Crew Member

Role Overview

At Chick-fil-A DFW Airport, being a Front of House Team Member is more than just a job—it's an opportunity to serve others, grow professionally, and be part of a team that values excellence, hospitality, and personal development. In our fast-paced airport environment, Team Members create memorable guest experiences by delivering exceptional service with genuine care and enthusiasm. As a Front of House Team Member, you will be the face of Chick-fil-A, welcoming guests, taking orders, processing transactions, and ensuring every interaction reflects our commitment to remarkable hospitality. Whether assisting travelers, maintaining a clean dining area, or supporting fellow team members, you play a key role in delivering the Chick-fil-A experience.

Key Responsibilities

• Deliver exceptional guest service with a positive attitude and genuine hospitality
• Smile, maintain eye contact, and create meaningful connections with guests
• Accurately take and process guest orders using the point-of-sale system
• Handle cash, credit, and debit transactions according to company procedures
• Provide menu knowledge and answer questions regarding products and allergens
• Maintain cleanliness, organization, and food safety standards throughout the restaurant
• Support daily operations including stocking, cleaning, dining room upkeep, and guest assistance
• Work collaboratively with team members to ensure efficient service during high-volume travel periods
• Uphold Chick-fil-A standards, policies, and appearance guidelines at all times
• Assist with training and encouraging new team members
• Perform additional duties as assigned

Qualifications

• High school diploma or GED preferred
• Previous customer service or food service experience is a plus, but not required
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, high-energy environment
• Dependable, adaptable, and team-oriented
• Strong attention to detail and ability to multitask
• Passion for serving others and creating positive guest experiences
• Ability to stand for extended periods and lift up to 10 pounds regularly
• Availability to work flexible schedules, including weekends and holidays

What We're Looking For

• Consistency and reliability
• Cheerful, positive attitude
• Strong work ethic
• Customer-focused mindset
• Ability to work independently and as part of a team
• Commitment to Chick-fil-A's culture of service, excellence, and respect