Checker/Stocker

Job Description

Job Title: Checker/Stocker
Department: Grocery
FLSA: Non-Exempt

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director; Store Manager, Assistant Managers of GM, Perishables, and Store Operations; Service Managers
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient, and friendly customer service
• Escorts customers to products, secures items, loads/unloads heavy items, passes along customer suggestions, and performs other tasks to enhance the shopping experience
• Answers the telephone and provides friendly, helpful service to customers
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Operates cash register accurately, scans product, redeems coupons, issues rain checks, completes credit-card charge transactions, counts back change, and issues receipts
• Plants merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed
• Answers customer questions and concerns and follows-up with appropriate personnel
• Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise, and takes customers to an item when requested
• Perceives immediate surroundings for customer needs and problems for store safety and security
• Communicates clearly and distinctly on the intercom or telephone system
• Reviews weekly store ad to note price changes and sale items
• Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance
• Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Reports to work when scheduled and on time

Secondary Duties And Responsibilities

• Assists store management as required (i.e., store displays, decorations for special promotion/events)
• Knows code dates on perishable items and can explain to customers
• Changes register tape and ribbons as necessary
• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Physical Requirements

• Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Working Conditions

• Exposed to dirt, noise, equipment movement hazard, and chemicals/solvents daily
• Occasionally exposed to temperature extremes, possible dampness, and the potential for electrical shock
• Possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents
• This is a fast-paced work environment

Equipment Used To Perform Job

• Pallet jack
• Box cutter
• Cash registers
• Trash compactor
• Fork lift
• Calculator
• Telephone
• Intercom
• Cardboard compactor
• Power jack
• Copier
• Fax (within wage and hour guidelines)

Contacts

• Daily contact with customers, co-workers, suppliers/vendors, and the general public