Check-In Clerk

About the role

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer a comprehensive benefits package.

Responsibilities

• Begin the check-in process for vehicles arriving at the auto auction, ensuring efficiency and accuracy.
• Verify and record vehicle information, including VIN numbers, mileage, condition reports, and titles.
• Inspect vehicles upon arrival to identify any damage or discrepancies and resolve them appropriately.
• Collaborate with drivers, sellers, and auction staff to resolve any check-in issues or discrepancies.
• Ensure compliance with auction policies, procedures, and regulatory requirements during the check-in process.
• Maintain accurate and up-to-date records and documentation related to vehicle check-in.
• Communicate effectively with other departments, such as sales, operations, and customer service, to ensure smooth workflow and customer satisfaction.
• Handle customer inquiries and provide exceptional service during the check-in process.
• Perform additional duties as assigned.

Requirements

• High School Diploma or GED required.
• 1+ years' experience in vehicle check-in, auction operations, or similar role within the automotive industry.

Skills

• Ability to read, write, speak and understand English.
• Proven supervisory skills, with the ability to motivate and manage a team.
• Demonstrated organizational skills and attention to detail in maintaining accurate records and documentation.
• Proven experience using computer software and applications, including auction management systems, MS Office Suite (particularly Excel), and database management.
• Demonstrated communication skills, both verbal and written, with the ability to interact professionally with staff, customers, and external stakeholders.
• Knowledge of automotive terminology, VIN decoding, and condition assessment.
• Familiarity with auction procedures, documentation requirements, and compliance standards.
• Ability to work under pressure in a fast-paced and dynamic environment.
• Ability to work independently as well as collaboratively in a team environment.
• Must be able to work in traditional office conditions, including sitting for extended periods of time.
• Able to lift, push, pull, or move items weighing up to 25 lbs. for various needs, including maintaining traditional office equipment such as printers, fax machines, copiers, and computers.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable