CHB Operations Associate - Multiple Locations Available
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We need to preserve all substantive info. Let's extract.
About the role: "As a CHB Operations Associate, you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence."
Responsibilities bullet list from "What You’ll Do". Items:
- Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
- Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
- Open and manage entry files in alignment with defined KPIs and service standards
- Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
- Track and trace inbound shipments from port or airport through final delivery
- Ensure all required documentation and entry packages are accurately uploaded into operating systems
- Complete customer billing, delivery orders, and required operational reports
- Maintain and update customer Standard Operating Procedures (SOPs) as needed
- Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs
Success Looks Like maybe could be considered "What Success Looks Like" but not a standard heading; could be part of Responsibilities or maybe a separate section like "Performance Expectations". Not required headings; we could omit or incorporate into Responsibilities. The instruction: Prefer a few substantive sections over many thin ones. Could combine Success Looks Like into Responsibilities or maybe a separate "Key Success Factors". But we have limited headings list; we could add a section "Key Success Factors" but not in allowed list? The allowed list includes those specific headings; we should stick to them. So we can omit Success Looks Like or fold into Responsibilities.
Your Impact: could be part of About the role or Responsibilities. Might be omitted.
Who You’ll Work With: could be part of About the role.
Required / Preferred Qualifications: list:
- 6–12 months of customs brokerage or related industry experience
- At least 2 years in a CHB or operational support environment preferred
- Strong verbal and written communication skills
- Highly organized, detail‑oriented, and comfortable working under pressure
- Ability to manage multiple priorities in a fast‑paced environment
- Team‑focused mindset with a strong sense of ownership and accountability
- Bachelor’s degree preferred (or equivalent work experience)
- Customs House Broker License preferred but not required
Locations Available: list of cities. This is substantive; could be under a section "Locations". Not in allowed headings but maybe we can put under About the role? Could add a separate section "Locations". The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use
- Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
- Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
- Open and manage entry files in alignment with defined KPIs and service standards
- Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
- Track and trace inbound shipments from port or airport through final delivery
- Ensure all required documentation and entry packages are accurately uploaded into operating systems
- Complete customer billing, delivery orders, and required operational reports
- Maintain and update customer Standard Operating Procedures (SOPs) as needed
- Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs
- 6–12 months of customs brokerage or related industry experience
- At least 2 years in a CHB or operational support environment preferred
- Strong verbal and written communication skills
- Highly organized, detail‑oriented, and comfortable working under pressure
- Ability to manage multiple priorities in a fast‑paced environment
- Team‑focused mindset with a strong sense of ownership and accountability
- Bachelor’s degree preferred (or equivalent work experience)
- Customs House Broker License preferred but not required
- Health Insurance
- Paid Time Off
- 401k Match
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when appropriate; but we could also add other headings if needed? It says "Use for section headings (e.g. ...)". Likely they expect only those headings. However, we need to preserve all substantive information; location is substantive. Could we fold location into About the role? Yes, we can add a sentence: "Locations Available: Atlanta, GA; Charlotte, NC; New York, NY; Florham Park, NJ; Baltimore, MD; Los Angeles, CA." That preserves info.
Similarly, we could incorporate "Who You’ll Work With" into About the role.
Thus sections: About the role, Responsibilities, Requirements (or Qualifications), Benefits, Pay.
We need to decide between Requirements and Qualifications. The posting has "Required / Preferred Qualifications". Could use "Qualifications". Or "Requirements". We'll use "Qualifications". Use Qualifications
with .
Skills: not explicitly listed separate; but qualifications include skills. Could omit Skills section.
Benefits: we have.
Pay: Salary.
Now produce HTML fragment.
We must not include markdown code fences. Just raw HTML.
Let's craft:
About the role
As a CHB Operations Associate, you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence. Locations available: Atlanta, Georgia; Charlotte, North Carolina; New York, New York; Florham Park, New Jersey; Baltimore, Maryland; Los Angeles, California. You will work with internal partners including CHB Operations Managers and Leaders, Senior CHB Operations Associates, Regional CHB Leadership, Program and Implementation Managers, CHB Compliance and IT teams, and external partners such as assigned customs brokerage customers and government agencies (CBP, FDA, USDA, and others).
Responsibilities
Qualifications
Benefits
Pay
Salary: $56,000 - $60,000
Check for any boilerplate removed: we removed EEO, accommodation request, notice to applicants, etc. We kept location info inside About the role. We kept "Who You’ll Work With" inside About the role. We omitted "What Success Looks Like" and "Your Impact". That's okay as we preserved substance? Some of that substance is about success metrics and impact; we might lose some detail. But we could incorporate those into About the role or Responsibilities as brief sentences. Let's see: "What Success Looks Like" includes bullet points: timely and accurate processing, attention to detail, adherence to policies, proactive communication, reliable submission. Those are somewhat covered in Responsibilities and Qualifications but could be added as a short paragraph under About the role or Responsibilities. To preserve all substantive info, we should include them. Perhaps add a subsection under Responsibilities? But we already have Responsibilities list; we could add another list for success metrics. However, we want few sections. Could add a paragraph under About the role summarizing success criteria. Let's incorporate: "Success in this role is demonstrated by timely and accurate processing of shipments within agreed KPIs, high attention to detail and data accuracy, strong adherence to company policies and all CBP and PGA regulations, proactive communication and follow‑through with customers and internal partners, and reliable submission of delivery orders and required documentation."
Similarly "Your Impact" includes bullet points: customer experience & quality, compliance & process maturity, operational efficiency & cost control, technology adoption. Could incorporate into About the role as well.
Thus we can enrich About the role paragraph with those details.
Let's rewrite About the role to include success and impact.
About the role paragraph: start with role description, then mention success criteria, impact, locations, partners.
We'll produce a single paragraph maybe long but okay.
Let's craft:
As a CHB Operations Associate, you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. Success in this role is demonstrated by timely and accurate processing of shipments within agreed KPIs, high attention to detail and data accuracy, strong adherence to company policies and all CBP and PGA regulations, proactive communication and follow‑through with customers and internal partners, and reliable submission of delivery orders and required documentation. Your impact includes driving customer experience and quality, compliance and process maturity, operational efficiency and cost control, and technology adoption through continuous improvement and digital transformation initiatives. This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence. Locations available: Atlanta, Georgia; Charlotte, North Carolina; New York, New York; Florham Park, New Jersey; Baltimore, Maryland; Los Angeles, California. You will work with internal partners including CHB Operations Managers and Leaders, Senior CHB Operations Associates, Regional CHB Leadership, Program and Implementation Managers, CHB Compliance and IT teams, and external partners such as assigned customs brokerage customers and government agencies (CBP, FDA, USDA, and others).
That covers success and impact.
Now ensure we didn
Qualifications
with- .
Skills: not explicitly listed separate; but qualifications include skills. Could omit Skills section.
Benefits: we have.
Pay: Salary.
Now produce HTML fragment.
We must not include markdown code fences. Just raw HTML.
Let's craft:
About the role
As a CHB Operations Associate, you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence. Locations available: Atlanta, Georgia; Charlotte, North Carolina; New York, New York; Florham Park, New Jersey; Baltimore, Maryland; Los Angeles, California. You will work with internal partners including CHB Operations Managers and Leaders, Senior CHB Operations Associates, Regional CHB Leadership, Program and Implementation Managers, CHB Compliance and IT teams, and external partners such as assigned customs brokerage customers and government agencies (CBP, FDA, USDA, and others).
Responsibilities
Qualifications
Benefits
Pay
Salary: $56,000 - $60,000
Check for any boilerplate removed: we removed EEO, accommodation request, notice to applicants, etc. We kept location info inside About the role. We kept "Who You’ll Work With" inside About the role. We omitted "What Success Looks Like" and "Your Impact". That's okay as we preserved substance? Some of that substance is about success metrics and impact; we might lose some detail. But we could incorporate those into About the role or Responsibilities as brief sentences. Let's see: "What Success Looks Like" includes bullet points: timely and accurate processing, attention to detail, adherence to policies, proactive communication, reliable submission. Those are somewhat covered in Responsibilities and Qualifications but could be added as a short paragraph under About the role or Responsibilities. To preserve all substantive info, we should include them. Perhaps add a subsection under Responsibilities? But we already have Responsibilities list; we could add another list for success metrics. However, we want few sections. Could add a paragraph under About the role summarizing success criteria. Let's incorporate: "Success in this role is demonstrated by timely and accurate processing of shipments within agreed KPIs, high attention to detail and data accuracy, strong adherence to company policies and all CBP and PGA regulations, proactive communication and follow‑through with customers and internal partners, and reliable submission of delivery orders and required documentation." Similarly "Your Impact" includes bullet points: customer experience & quality, compliance & process maturity, operational efficiency & cost control, technology adoption. Could incorporate into About the role as well. Thus we can enrich About the role paragraph with those details. Let's rewrite About the role to include success and impact. About the role paragraph: start with role description, then mention success criteria, impact, locations, partners. We'll produce a single paragraph maybe long but okay. Let's craft:As a CHB Operations Associate, you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. Success in this role is demonstrated by timely and accurate processing of shipments within agreed KPIs, high attention to detail and data accuracy, strong adherence to company policies and all CBP and PGA regulations, proactive communication and follow‑through with customers and internal partners, and reliable submission of delivery orders and required documentation. Your impact includes driving customer experience and quality, compliance and process maturity, operational efficiency and cost control, and technology adoption through continuous improvement and digital transformation initiatives. This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence. Locations available: Atlanta, Georgia; Charlotte, North Carolina; New York, New York; Florham Park, New Jersey; Baltimore, Maryland; Los Angeles, California. You will work with internal partners including CHB Operations Managers and Leaders, Senior CHB Operations Associates, Regional CHB Leadership, Program and Implementation Managers, CHB Compliance and IT teams, and external partners such as assigned customs brokerage customers and government agencies (CBP, FDA, USDA, and others).
That covers success and impact. Now ensure we didn