Chat Support Specialist

About the Role

This role connects written service quality with the broader operating needs of customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The focus is on chat support specialized execution within contact-center service support to surface incomplete information before it becomes downstream rework.

Success is measured through strong performance in chat support specialized execution, resulting in fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Responsibilities

• Own the Chat Support Specialist workflow by helping the team document actions and promised follow-up.
• Coordinate the Chat Support Specialist workflow by escalating policy-dependent or sensitive requests.
• Review the Chat Support Specialist workflow by maintaining clear and professional written service.
• Maintain the Chat Support Specialist workflow by responding through assigned written channels.
• Track the Chat Support Specialist workflow by reviewing available history before requesting information.

Requirements

• Use the Knowledge Base and Account Review confidently in chat support specialized execution.
• Apply Chat Support Specialist Execution without losing track of exceptions, owners, or deadlines.
• Document CRM decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Case Documentation, especially when escalation is required instead of assumption.
• Ensure remote execution leaves written service quality accurate, secure, traceable, and ready for the next authorized teammate.

Pay

Base salary: $44,000–$66,000 per year.

Schedule

Full-time, 100% remote within the United States.