Chat Customer Support Representative - AT&T

Responsibilities

• Responding to customer inquiries via chat with a friendly and professional demeanor
• Resolving issues and providing information about AT&T products and services
• Handling customer complaints and questions effectively, ensuring satisfaction
• Maintaining a positive attitude while managing multiple chat interactions simultaneously
• Documenting conversations and ensuring follow-up where necessary

Requirements

• Excellent written communication skills with a friendly and clear tone
• Previous experience in a customer service role, particularly in chat support, is a plus
• Strong problem-solving skills and the ability to think on your feet
• Able to handle high volumes of chat interactions efficiently
• Familiarity with AT&T products and services is advantageous
• Proficiency with computers and chat support software
• Strong attention to detail and organizational skills

Benefits

• The WEEKLY COMMISSION will be paid based on performance
• You receive an additional $1, $2, or $3 an hour
• Monthly COMMISSION - To qualify for the monthly commission, you must work 150 HOURS and resolve 91% or higher
• Full-Time Hours: 40 hours per week schedule, with overtime opportunities
• GREAT EARNING OPPORTUNITIES: Competitive hourly pay PLUS monthly bonus opportunities!
• SUPPORTIVE ENVIRONMENT: Classroom training, plus 1-on-1 support for your first week of call taking!
• GREAT WORKPLACE: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• BENEFITS: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups