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Jobs · Sales · Tennessee

Charlotte Financial Services Officer

Ascend Federal Credit Union · Nashville, TN · 1 mo ago
SalesFull-time

What We Offer

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership.

What You Will Do

  • Develop new business through the promotion of Credit Union services to new and existing members.

  • Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions.

  • Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services.

  • Serve in capacity of teller and receptionist as needed.

  • Provide consistent, courteous and personal service to members.

  • Analyze member needs, match products/services to maximize member relationships with the credit union with an effort to increase member wealth, knowledge and financial stewardship.

  • Open consumer account types, youth, certificates, IRAs, Coverdell, HSAs, etc. and explain various accounts and ownership options.

  • Prepare necessary documentation and complete transaction.

  • Demonstrate the use of automated services (includes: ITM orientation and troubleshooting, Online Banking, Bill Pay and ATM assistance as needed) to new and existing members in order to increase the percentage of members oriented to automated services.

  • Open new accounts, revise existing accounts, complete direct deposit requests and internal transfers, and update the account accordingly.

  • Complete in-house Certified Credit Union Financial Counselor program.

  • Provide financial counseling to members as needed.

  • Obtain documentation for business account requests and refer account to business account specialists.

  • Recognize and refer mortgage leads to the mortgage department.

  • Complete transactions such as deposits, withdrawals, loan payments, check cashing, cash advances, cashier's checks, VISA gift/travel money cards and US Savings bond redemption for the member as appropriate.

  • Investigate member account problems or complaints and make determinations on refunding fees and charges; provide your recommendations to the Branch Manager as warranted by the circumstances.

  • Rent safe deposit boxes, complete initial documentation and collect initial rent payment, allow member access to safe deposit box as assigned by the manager.

  • Issue instant issue cards via card wizard instant issue system.

  • Perform all maintenance to accounts after opening, order/reorder member checks, wires, process stop payment requests, process fraud/theft claims, order copies of member records, close accounts.

  • Make outbound calls.

  • Provide notary and/or signature guarantee services.

  • Properly process all requests utilizing all automated systems of the credit union.

  • Accept garnishments and levies as served and submit for processing, if approved by the manager.

  • Organize and prioritize work with minimum supervision.

  • Perform other duties as required or assigned.

Qualifications

  • High School Diploma or equivalent is required.

  • Associate's Degree or specialized financial services training is preferred.

  • Obtain the Certified Credit Union Financial Counselor (CCUFC) designation by passing the CUNA Financial Certification Program (FICEP) exam.

Work Experience

  • 1-3 years minimum of one year customer service experience is required.

Knowledge, Skills, And Abilities

  • A high level of interpersonal skills to conduct productive interviews with loan applicants and cross sell credit union services to the membership.

  • Excellent verbal and written communication skills to communicate professionally.

  • Maintain a professional work environment and businesslike appearance.

  • Ability to identify, evaluate and resolve member financial needs.

  • Knowledge of risk management and loss prevention.

  • Must be an accurate typist.

  • Must be accurate in all transactions, including cash handling.

  • Ability to organize and prioritize work with minimum supervision.

  • Working knowledge of computer programs including Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Teams, IRA Service Center Software and the internet.

  • Must be able to operate or have ability to be trained to operate related office equipment including Biometric SDB Access, calculator, cash dispense machine, laser printer, receipt printers, coin and currency counters, cash recycler, coin scan machine, computer terminal (PC), multifunction copier, check/ID scanner, VISA instant issue machine, cash advance machine and telephone.

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