Chargeback 1 Frisco, TX Hybrid

About the role

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Location: Frisco, TX – Hybrid (3 days in office). Offers of employment are conditional upon passage of screening criteria applicable to the job.

Responsibilities

• Review daily chargeback notifications and supporting documentation to assess validity and next steps
• Analyze transactions and documentation to determine eligibility for representment
• Build and submit compliant representment cases in alignment with card network rules (Visa, Mastercard, etc.)
• Conduct detailed research to gather required transaction data and supporting evidence
• Validate journals and supporting materials to ensure accuracy and completeness
• Route transactions through the appropriate network channels for dispute resolution
• Meet strict deadlines in a high-volume, time-sensitive environment
• Support additional operational tasks and process improvements as needed

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k