Charge Entry Manager

What You'll Do

• Oversee daily charge entry operations, ensuring accuracy, efficiency, and timely claim submission
• Manage and develop Client Bill Associates through coaching, training, and performance feedback
• Monitor workloads, work queues, and SLA performance to maintain balance and meet deadlines
• Ensure accurate and timely client invoicing in accordance with contracts, policies, and quality standards
• Review and resolve complex or escalated billing issues, ensuring clear client communication
• Collaborate with internal teams (Accounting, Implementation, Client Success) to resolve issues and improve processes
• Maintain strong client relationships through calls, escalations, and consistent service delivery
• Oversee client portal usage, ensuring team and client proficiency
• Analyze trends, risks, and performance metrics; prepare reports and recommend process improvements
• Support new client onboarding and ensure smooth billing integration

What You'll Bring to Zotec

• Management experience in a healthcare billing or revenue cycle setting required
• High school diploma or equivalent
• Superior judgment, negotiation, and decision-making skills
• Strong ethics and a high level of personal and professional integrity
• Excellent written communications and organizational skills
• Exceptional verbal communication and interpersonal skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience analyzing necessary claim filing components and understanding trends
• Analytical skills and ability to work in a strategic role with the executive team
• Ability to manage day to day employee interactions and workflow