Channel Sales Operations Manager

About the role

NinjaOne’s partner ecosystem is a key driver of our global growth, especially across our MSP, SMB, Mid-Market, and emerging Enterprise motions. As we scale, we need a Channel Operations Manager who can bring structure, speed, and scalability to every operational layer that supports our partner ecosystem.

Responsibilities

• Standardize partner workflows globally (Americas, EMEA, APAC)
• Identify bottlenecks and implement process improvements
• Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce
• Support maintenance of clean partner data, account hierarchies, and opportunity attribution in Salesforce
• Support dashboards and reporting for partner pipeline, bookings, and performance
• Partner with Sales Systems to automate partner workflows (routing, onboarding, attribution rules)
• Cross-functional Workstreams:
• Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner motions
• Manage RFP responses (including templates), questionnaires, and compliance documentation while building repeatable partner proposal workflows
• Reviewing and processing incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring timely closure of channel deals and escalating any issues before second-line billing review
• Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle

Requirements

• 2–3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS
• Strong Salesforce proficiency (opportunity structure, quoting, partner tagging, custom workflows)
• Excellent communication and cross-functional communication skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems)
• Problem-solver mindset and drive for operational excellence: you anticipate what’s broken before it breaks and put preventive systems in place

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or related field
• Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions
• Experience with DealHub CPQ, RFP management, partner portals, understanding of global channel compliance as well as discounting rules and margin optimization

Skills

• Strong problem-solving and organizational skills
• Ability to manage multiple projects simultaneously
• Excellent communication and collaboration skills
• Proficiency in Salesforce and related tools

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, unlimited PTO, and opportunities for growth and advancement. We also provide a flexible work schedule with full-time remote options.

Pay

$100,000 - $120,000 annually

Schedule

Hybrid in Austin, TX or Tampa, FL (In the office 3 days per week Monday, Tuesday, and Thursday)