Channel Marketing - Product, Senior Associate

About the role

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Analyst within the Consumer Bank Shopping team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery & execution efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manages key relationships – Work with engineering, architecture, product, control & compliance stakeholders and data analytics to drive decision making
• Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically.
• Be a Technical & Customer Problem Solver – Ask questions and define the problem and where our platform sits in the Chase ecosystem.
• Heightened focus on holding self and others accountable to how we do business and follow the code of conduct as it relates to policies in place
• Be the focal for audits and operational excellence across the organization

Requirements

• 3+ years of experience or equivalent expertise in product or a relevant domain area
• Knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• A customer journey & control obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results
• Good team player and leader inspires action and performance of their team - leading by example and instilling a culture of togetherness
• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.

Qualifications

• Demonstrated prior experience working in a highly matrixed, complex organization
• Deep understanding of a risk and controls environment, controls, compliance and legal engagement and their leadership as key end users and stakeholders
• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.