Channel Development Director

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We foster a team-first culture that values diversity and inclusion, empowering employees to innovate, grow, and thrive while enjoying the journey together.

About the role

To accommodate our rapid growth, Five9 is seeking an experienced and motivated Channel Development Director to help expand our industry-leading partner ecosystem. This is a key position within our Sales organization, reporting directly to our VP of Channel Sales. The mission-driven team is responsible for opening new routes to market and helping partners build and sell customer experience offers at speed and scale.

Major focus areas of this role include:

• Manage the sale of Five9 products and services with a team of Channel Directors within a set of 15+ National & Global partners.
• Drive business plans for Global Partners to scale services and develop a robust partner ecosystem across several disciplines.
• Develop an enablement strategy to attract, develop, and maintain relationships with Technology Solutions Brokers or agents across National and Global partners.
• Drive global net new sales results and pipeline development within a team of Channel Directors managing key national and global partners.
• Drive partner enablement throughout the entire customer journey lifecycle.

Responsibilities

• Identify and expand critical relationships within the team of Channel Directors and our group of 15+ named partners to deliver a profitable business model and enhance Five9’s solutions and services capabilities.
• Help expand the partner community within North America to accelerate growth by recruiting and gaining commitment from Consultants and Technology Advisors.
• Develop, retain, and own Five9’s strategic relationships within a team of Channel Directors and partners to scale our solution and increase value to customers.
• Establish engagement models for ISVs and development partners in conjunction with strategic partner offerings.
• Develop, deliver, and execute viable plans to promote partner corporations' branding while ensuring Five9 is represented as the first and best option for contact center solutions.
• Align closely with Five9 Sales to represent the interests of assigned partners, elevating partner visibility internally and externally.
• Develop Partner Training and Enablement programs, as well as certification programs for key partners within a team of Channel Directors.
• Structure and negotiate partnership agreements that lead to incremental value and capabilities for adding new National and Global partners.

Requirements

• Proven experience working in a dynamic team focused on building exponential growth.
• 10+ years of experience in software sales, partner development, or business development within a cloud-based environment, with an emphasis on software sales.
• Demonstrated ability to establish, maintain, and grow business relationships successfully, with an emphasis on sales and partner processes.
• Strong operational and analytical skills, with the ability to describe trends and provide insight from KPIs.
• Strong strategic thinking with a penchant for action and results.
• Excellent project management and creative problem-solving skills.
• Exceptional communication skills, including public speaking, professional writing, and active listening.
• Bachelor’s degree or equivalent years of relevant work experience.
• Travel required up to 75%.

Desired Skills

• Experience with and knowledge of Contact Center solutions and/or VoIP.
• Experience with Technology Solutions Brokers, National Partners, and/or Service Providers in cloud collaboration (CCaaS, UCaaS preferred).
• Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution.
• Software/SaaS experience.

Work Location

This role is fully remote for candidates who reside outside a 30-mile radius of one of our offices. For candidates within a 30-mile radius, this role is hybrid, requiring 3 days a week (Tuesday, Wednesday, Thursday) in the office.

Pay

The US base salary range for this role is $105,700—$245,700 USD. Actual compensation is based on factors unique to each candidate, including skill set, depth of experience, certifications, and specific work location. The total compensation package may also include an annual performance bonus, stock, and other incentive compensation plans.

Benefits

• Health, dental, and vision coverage beginning on the first day of employment. Five9 covers 100% of the employee portion and shares a high portion of dependent costs.
• Short & Long-Term Disability and Basic Life Insurance.
• 401k savings plan with employer matching.
• Access to an innovative mental health support platform offering personalized care, including therapy, coaching, and self-guided mindfulness exercises for all covered employees and dependents.
• Generous Employee Stock Purchase Plan.
• Paid Time Off, company-paid holidays, paid volunteer hours, and 12 weeks of paid parental leave.