Channel Account Manager

About the Role

We are looking for a Channel Account Manager to support and grow our partner network of resellers and system integrators. This role helps identify partner opportunities, supports deal execution, and maintains strong day-to-day relationships with our channel partners. This is a great opportunity for someone with 2 to 3 years of experience in channel sales, partnerships, or business development who wants to grow into a strategic partnerships career. We will provide mentorship and a clear path toward greater ownership over time.

Responsibilities

• Partner Research and Support
  • Research potential resellers and system integrators aligned with our public sector growth goals
  • Support senior team members in evaluating partner fit based on market presence and existing relationships
  • Help maintain and update our partner pipeline and tracking systems
• Deal and Sales Support
  • Support partners through the public sector sales cycle, from opportunity identification to close
  • Help partners navigate RFPs and basic compliance requirements
  • Provide positioning guidance and competitive information for public safety use cases such as law enforcement, emergency management, and justice systems
• Relationship Management
  • Serve as a regular point of contact for existing channel partners
  • Track partner performance against agreed metrics, including partner-sourced revenue and pipeline growth
  • Flag partner concerns early and escalate to senior team members when needed
• Cross-Functional Collaboration
  • Work with product, marketing, and direct sales teams to align messaging and joint go-to-market activities
  • Share partner and market feedback with the broader channel team
  • Collaborate closely with the Channel Partnership Manager and sales team to keep partnership activity aligned with overall strategy

Requirements

• Bachelor's degree in Business, Marketing, IT, or a related field
• 2 to 3 years of experience in IT or enterprise sales, channel partnerships, or business development
• A track record of contributing to sales or partnership results, such as pipeline growth or deal support
• Interest in public sector or public safety markets. Prior exposure is a plus but not required
• Familiarity with SaaS or cloud-based enterprise products preferred
• Strong communication and organizational skills
• Comfort working with both partner organizations and internal teams

Preferred Qualifications

• Early network of contacts among system integrators, resellers, or technology vendors
• Background or coursework in AI, video intelligence, data analytics, or adjacent enterprise software
• General awareness of government procurement or compliance frameworks such as FedRAMP or StateRAMP

Benefits

• Competitive base salary with performance-based incentives
• Direct mentorship from senior partnership leadership
• Clear growth path toward a Channel Partnership Manager role
• Work with a Microsoft Solutions Partner at the forefront of AI innovation
• High ownership, low bureaucracy culture with direct access to leadership
• Exposure to cutting-edge AI and LLM-powered enterprise products