Change Manager Delivery Lead

About the role

Support engineering teams under the Service Request Fulfillment (SRF) umbrella by managing end-to-end ITIL change processes. Act as a gateway between engineering teams and application owners, overseeing a high volume of change requests from creation to closure. Utilize ITSM Remedy and ServiceNow to maintain accurate records of requests and communications. Collaborate with internal and external stakeholders including operations, architecture, product engineering, and management. Ensure deployment compliance with architecture standards and policies, representing changes in Change Committee meetings and design reviews.

Requirements

• 3–5 years of experience working in Change Management, preferably with ITSM tools
• Foundational knowledge of ITIL processes and Agile frameworks, including SCRUM ceremonies
• Working knowledge of JIRA/Confluence, Microsoft Excel, and PowerPoint
• Strong organizational skills and ability to manage multiple priorities in a dynamic environment
• Excellent communication and problem-solving skills, with the ability to work independently and within teams

Benefits

• Medical and prescription drug plans
• Dental plan
• Vision plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental life insurance
• Short-term and long-term disability insurance
• Business travel insurance
• 401(k) with company match

Pay Range: $65–$67/hr • Weekly pay