Change Management & Strategic Communications Transformation Manager -Remote

Role Overview

This individual contributor contract position enables the Business Transformation and MMS Solution Deployment & Services (SDS) organization to deliver outcomes with speed and scale across the MMS US Region, leveraging change management and corporate communications best practices and methodologies. The SDS organization is responsible for providing best in class customer support and professional services in the medical device industry. This role should have a proven record of leading comprehensive change management and communications for large scale/complex, cross-functional, and confidential transformation initiatives.

Key Responsibilities

• Create and maintain audience-based messaging and presentations for a large portfolio of transformation initiatives, translating key takeaways and connecting dots to formulate a compelling story for executive audiences
• Lead, shape and manage change management strategy planning and execution at both strategic and tactical levels
• Ability to shape and indirectly lead networks of change champions to execute change and communications plans
• Define metrics for success, revisit them regularly, and evaluate progress
• Establish rapport with internal and external stakeholders
• Quickly adapt and maintain focus in a rapidly changing environment, producing flexible plans to meet changing business needs
• Serve as an experienced change agent, influencing, building consensus, and fostering trust across teams to accelerate outcomes
• Partner with associates across all levels to provide opportunities for two-way communication and feedback
• Create and implement communication strategies that align with the organization's goals and values, ensuring consistent messaging across various channels
• Create content (e.g., presentations, emails, talking points, FAQs, intranet pages, etc.) for internal audiences, ensuring the message is clear, accurate and engaging
• Possess an outcome-driven mindset, converting strategic change and communications plans into actions, driving projects to completion, and paying attention to details to deliver outcomes
• Excel as a communicator with strong presentation skills and compelling storytelling abilities, able to explain complex topics and convince all levels of stakeholders to take action
• Exhibit well-rounded interpersonal skills, working in a highly cross-functional environment, developing strong relationships, and influencing stakeholders
• Create and deliver stakeholder and executive-level initiative updates, reviews, and impact analyses presentations
• Timely completion of internal company documentation
• Timely completion of any Company or Department required training
• Mentor others on best practices
• Perform other duties as assigned

Qualifications

• Bachelor's or Master's degree required; MBA desirable
• 7+ years of relevant experience in delivering comprehensive change management strategy, planning and execution for complex cross-functional initiatives across an organization
• 7-10 years of experience in business transformations, enterprise change management, strategy, corporate communications, or management consulting roles
• Excellent verbal, written and communication skills
• Excellent stakeholder management skills
• Strong MS Office skills, particularly in advanced PowerPoint
• Strong business acumen and organizational political intelligence
• Strong project/program management skills
• Ability to simplify complexity and anticipate problems
• Strong strategic thinking and problem analysis skills
• Experience in customer support and professional services functions is a plus
• Experience in web design and content production is a plus
• Change Management certifications highly desirable

To Be Successful in This Assignment

• Comfortable with ambiguity
• Able to quickly build rapport, credibility, and trust at all levels of an organization, inclusive of senior leaders
• A strong storyteller with excellent presentation capabilities, with a focus on communicating strategic opportunities, change plans, and holistic impact
• An excellent communicator with an eye for details
• Able to manage executive audiences, set expectations, and influence for results
• Able to quickly ramp up into new areas
• Highly organized with an ownership mentality