Change Management Manager, Nexo - CM COE

Responsibilities

• Establish the strategic change management plan for all Regions to ensure the adoption of the Icertis application.
• Strategically plan, prepare, and execute change impact sessions with each Region to address local ways of working.
• Leverage established CM methodologies/tools to develop and execute change interventions supporting implementation, execution, and sustainment of required business processes.
• Manage all change management deliverables including change plan, leadership alignment, communications, change impacts, training/Super Users, Change Agent Network, and value realization.
• Oversee the communication strategy and work with key stakeholders to develop communications materials.
• Oversee the training strategy and work with key stakeholders to develop training materials.
• Develop and maintain relationships with key stakeholders in the organization.
• Ensure change management approaches are deployed, risks and issues are managed and mitigated, and an approach of post implementation continuous improvement is embedded.
• Drive, monitor and manage change workstream delivery – ensuring key milestones are met on time.
• Work with relevant stakeholders (including SMEs) to build change management understanding and ensure leaders are prepared to effectively lead and embed change with their teams.
• Ensure leadership alignment to facilitate successful go-lives within each Region.
• Provide guidance and insights based on past experiences with similar projects and can help provide a robust perspective on cultural impacts/process implications.
• Provide CM training to functional teams and key stakeholders who are unfamiliar with change management principles, framework and tools.
• Proactively support multiple work streams to execute against the existing change plan.

Qualifications

• Bachelor’s Degree in HR, Organizational Development, Communications or related field.
• 7+ years of OMD industry experience or human capital consulting experience with strong knowledge and working experience with change management, organizational design, organization culture, and business transformation.
• Experience leading Digital Transformation engagements.
• Prior consulting service or significant project management experience in large scale global organizations is essential.
• Experience in broad transformational implementations or managing complex projects including global coordination.
• Expert communications, including in-person and virtual meeting facilitation.
• Ability to influence global, cross functional teams and achieve alignment.
• Ability to interact with and influence executive leaders.
• Able to work autonomously and be comfortable with ambiguity.
• Able to effectively work in a highly-matrixed organization, handling competing priorities and connecting the dots across workstreams.
• Able to translate program business processes and ways of working within digital tools into digestible learning and training.
• Change Management Professional™ (CCMP) or Prosci® Change Practitioner certification preferred.
• Advanced skills in conceptual storytelling and ability to influence key stakeholders across multiple levels including Sr. Leadership.
• Attention to detail in executing and reviewing work products to ensure the highest quality deliverables in the allotted timeframe.
• Experience in Project Management (i.e. activities related to project planning, delivery and sustainment).
• Experience or exposure to Organization Design, Process Re-Design, Learning & Development/ Instructional Design preferred.
• Strong problem solving, facilitation and decision-making skills.
• Ability to be flexible and eagerness to learn, build relationships and demonstrate resilience.
• Attention to detail and excellent organization skills.
• Advanced capabilities in relationship building, stakeholder management, and facilitation.