Change Management Manager
About the role
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. The Change Management Professional will manage an enterprise Configuration Control Board (CCB) as well as a portfolio of Process Improvement initiatives. This role requires a deep understanding of process improvement methodologies, exceptional problem-solving skills, and the ability to engage with stakeholders at all levels.
Responsibilities
- Managing CCB activities to include Configuration submission, evaluation, and approval oversight
- Ensuring that approved CCB changes have minimal disruption to business operations — implementing rollback plans if necessary
- Facilitating Process Improvement initiatives in alignment with best practices and industry standards such as ITIL 4.0 and JSIG
- Engaging with stakeholders throughout CCB and Process Improvement events
Requirements
- 5+ years of experience in change management efforts, with at least two of those years spent leading a CCB effort
- 3+ years of experience in process improvement, business analysis, or a related role
- 3+ years of experience working proactively with stakeholders, anticipating their needs, and providing well thought out recommendations and solutions
Preferred qualifications
- Master’s degree in business, engineering, operations management, or a related field
- Familiarity with process modelling tools
- CBPP, PMP, CPBPM, ITIL certifications
Security clearance
- Active TS/SCI clearance
- Valid US passport
Pay
Base pay range for California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia: $120,400—$234,700 USD. Compensation varies depending on office location, role, skill set, and level of experience.
Benefits
Accenture Federal Services offers a wide variety of benefits. Details available on the company benefits page.