Change Management Lead - Security Cooperation Digital Transformation

Description

The Change Management Lead supports the successful adoption of a Department of Defense (DoD) Security Cooperation digital platform by planning and executing organizational change management (OCM) activities that prepare users, stakeholders, and leadership for new technologies, processes, and ways of working. Working under the guidance of senior program leadership, the Change Management Lead develops communication strategies, stakeholder engagement plans, training support, and adoption metrics to ensure the platform is embraced across the Security Cooperation enterprise. The role serves as a bridge between technical development teams and end users, helping to translate complex system capabilities into practical, mission-focused benefits.

Essential Duties And Responsibilities

• Support development and execution of the program's Organizational Change Management (OCM) strategy.
• Assist in assessing organizational readiness for new capabilities and system deployments.
• Identify change impacts across organizations, business processes, and user groups.
• Maintain change management plans, schedules, and implementation trackers.
• Monitor risks to user adoption and recommend mitigation strategies.
• Build productive relationships with government stakeholders, functional leads, and end users.
• Identify stakeholder needs, concerns, and adoption barriers.
• Cook up stakeholder engagement activities and action items.
• Support leadership communications throughout the implementation lifecycle.
• Develop clear, user-focused communications explaining new platform capabilities and business process changes.
• Draft newsletters, announcements, FAQs, release notes, and informational materials.
• Cook up communication campaigns before and after major system releases.
• Ensure messaging is consistent across program teams and government organizations.
• Maintain communication calendars and distribution lists.
• Coordinate development of user guides, quick reference materials, job aids, and training resources.
• Absorb training content from instructional designers and subject matter experts.
• Support virtual and in-person training sessions.
• Cook up user onboarding activities for new platform capabilities.
• Gather participant feedback to improve training effectiveness.
• Track user adoption metrics and engagement trends.
• Collect and analyze user feedback through surveys, interviews, and workshops.
• Develop reports summarizing adoption progress, user satisfaction, and improvement opportunities.
• Support continuous improvement initiatives based on user feedback.
• Aid in measuring organizational readiness and change effectiveness.
• Support Knowledge Management.
• Coordinate updates to frequently asked questions (FAQs), knowledge articles, and user support materials.
• Promote reuse of lessons learned and best practices across Security Cooperation organizations.
• Support governance processes that improve consistency of communications and training materials.
• Aid in maintaining knowledge repositories and collaboration sites.
• Collaborate with program managers, product owners, developers, trainers, and communications specialists.
• Participate in Agile planning sessions to understand upcoming releases and user impacts.
• Cook up with technical teams to translate system enhancements into user-friendly messaging.
• Support cross-functional teams during platform deployments and change events.

Required Qualifications

• Bachelor's degree in Organizational Development, Communications, Business Administration, Public Administration, Education, Psychology, Human Resources, or a related field.
• 3–6 years of experience supporting organizational change management, communications, training, project management, or digital transformation initiatives.
• Experience supporting federal government, Department of Defense, or other large organizations is preferred.
• Active Secret Security Clearance or ability to obtain and maintain one.
• U.S. Citizenship required.

Required Knowledge, Skills, And Abilities

• Organizational Change Management: Understanding of change management principles and methodologies. Experience supporting organizational transformation initiatives. Ability to assess stakeholder needs and organizational impacts. Strong planning and organizational skills.
• Communications: Developing Executive communications User communications Training announcements Newsletters Frequently Asked Questions (FAQs) Job aids Presentation materials Training Support.
• Training & User Enablement: Experience Supporting Instructor-led training Virtual training User onboarding Training coordination Learning resource development.
• Knowledge Management: Experience Supporting Knowledge Management.

Preferred Qualifications

• Experience supporting Department of Defense or federal civilian agencies.
• Familiarity with Security Cooperation organizations or related mission areas.
• Experience supporting implementation of cloud-based applications or enterprise collaboration platforms.
• Familiarity with Agile software development environments.
• Experience supporting Microsoft 365, SharePoint, or knowledge management initiatives.
• Exposure to behavioral science, human-centered design, or user experience principles.

Preferred Certifications

• One or more of the following is desirable but not required: Prosci Change Management Certification Association of Change Management Professionals (ACMP) Certified Change Management Professional (CCMP) Certified Scrum Master (CSM) Project Management Professional (PMP) (early career or in progress)

Success Measures

• Supporting successful rollout of new platform capabilities with minimal disruption to users.
• Increasing user awareness, engagement, and adoption through effective communications and training.
• Delivering high-quality communication products and user enablement materials on schedule.
• Maintaining positive relationships with stakeholders across the Security Cooperation community.
• Collecting actionable user feedback that informs future platform enhancements.
• Contributing to measurable improvements in user satisfaction, platform utilization, and organizational readiness.
• Supporting continuous improvement of change management processes and tools.

Work Environment

• The Change Management Lead works as part of a multidisciplinary digital transformation team supporting the modernization of Security Cooperation capabilities across the Department of Defense.
• The role involves regular collaboration with government stakeholders, technical teams, trainers, and program leadership to ensure that new technologies are successfully adopted and deliver meaningful operational value.
• This position is ideal for an early- to mid-career professional who enjoys working with people, communicating complex ideas clearly, and helping organizations navigate change.
• It offers opportunities to grow into more senior organizational change, program management, or digital transformation leadership roles while contributing to mission-critical modernization efforts.