Change Enablement Specialist
About the role
The organization is a consulting company based in Fairfax, VA, specializing in partnering with governments and organizations to improve service delivery and user experiences for the communities they serve. It leverages evidence-based knowledge and technology to help clients enhance mission effectiveness by fostering a culture of learning and continuous improvement. The CHANGE ENABLEMENT SPECIALIST role supports a governmentwide effort to replace multiple legacy information systems with a modern, consolidated platform. The specialist facilitates agency users, administrators, and oversight offices in preparing for each phased system release by developing change and communication plans, delivering training, producing user guides, and tracking adoption. This role is critical to ensuring user readiness and smooth transition during a multi-year modernization project while maintaining uninterrupted access to current systems.
Responsibilities
- Develop and maintain Organizational Change Management and communication plans for modernization releases
- Lead training design and delivery for each release, including virtual sessions and job aids
- Assess change impacts and stakeholder readiness for new and retired system functions
- Write and coordinate release communications aligned with agile deployment schedules
- Participate in production readiness reviews and follow up on change readiness criteria
- Collect user feedback, track adoption metrics, and report readiness data
- Define training needs and collaborate with Training Delivery Lead to ensure continuous support
- Produce user and administrator documentation compliant with plain language and accessibility standards
- Support training for current systems, including co-facilitation of sessions and workshops
- Perform other related duties as assigned and qualified
Requirements
- Bachelor’s degree
- 5+ years of practical experience in change enablement, training, or related fields
Pay
Salary range for this role is $100,000 to $110,000, with offers typically near the midpoint based on experience and skills