Change Enablement Senior Analyst

Job Responsibilities

• Develop change management plans, apply a structured methodology and lead change management activities to support the adoption of the changes required by a project or initiative
• Partner and collaborate with business owners, project managers and key stakeholders to develop and execute change management plans
• Work with project teams to integrate change management activities into overall project plans
• Create actionable deliverables to facilitate change levers, including a communications plan, training plan, sponsor roadmap, coaching plan, resistance management plans and sustainability plans
• Conduct project impact analyses, assess readiness for change and identify key stakeholders
• Identify resistance and change management performance gaps and develop/implement corrective mitigation plans in a timely manner
• Define, measure and monitor success metrics for change progress, outcomes and sustainability, including adoption, utilization, proficiency, benefits realization and performance
• Manage the design, development and delivery of communications, including ad hoc messages, talking points, FAQs, scripts, blogs, presentations and announcements
• Prepare confidential and sensitive information for use by management; draft/prepare reports, correspondence and presentations
• Design message strategies and deliver strategic and tactical communications
• Provide input, document requirements and support the design and delivery of training programs
• Collaborate with team members to support the creation of effective training materials such as: presentations, quick reference sheets, user manuals, workflow charts, etc. required for project delivery

Additional Responsibilities

• Stay abreast of change management topic areas, practices and tools
• Lead or support other projects or initiatives as necessary
• Perform other duties as required, including town hall management, engagement events and ad-hoc communications support needed on behalf of the business for people, process and technology changes

Competencies/Skills

• Strong knowledge of change management principles, methodologies and tools
• Strong writing, editing and proofreading skills
• Strong presentation and facilitation skills to key stakeholders to advocate change
• Strategic "big picture" and process thinking; strong intellectual curiosity
• Excellent analytical, interpersonal and problem-solving skills
• Creative and strategic thinker with good judgment and can work in changing environments
• Self-starter with the ability to independently develop ideas for new projects and drive results
• Proven ability to produce high-quality deliverables and manage change management outcomes for small to mid-size projects
• Ability to lead multiple change management workstreams and be accountable for performance and results
• Familiarity with project management approaches and integrating change management milestones into project plans
• Ability to influence change management decisions to guide and shape the direction of organizational change initiatives effectively
• Excellent active listening skills and ability to establish and maintain solid relationships at all levels

Minimum Requirements

• Bachelor's degree with 4+ years of experience leading change management for complex programs or projects
• Master's degree with 2+ years of experience or Ph.D. with 1+ year of experience
• Non-degreed candidate with 8+ years of change enablement experience
• Candidate with a change management certification (e.g., Prosci) will be given priority review
• Demonstrated experience managing mid-large, diverse and complex change projects with solid knowledge of change management principles, methodologies and tools
• Experience in analyzing data to inform decisions
• Demonstrated expertise in working with multiple groups across the organization, leveraging flexibility and superior decision making is preferred
• Demonstrated ability to interface and influence senior business leaders
• Strong knowledge and experience with Microsoft Office (Outlook, PowerPoint and Excel) and SharePoint

Preferred Knowledge and Experience

• Familiarity with external email clients (Email Open)

Compensation

USD 89,400.00 - 134,000.00 per year

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations;
• Seven paid holidays throughout the calendar year;
• Up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.