Chamorro Interpreter

About the role

LanguageLine Solutions is hiring a Work at Home Bilingual Chamorro-English Phone Interpreter. This is a remote, independent contractor position based in the United States. The interpreter handles on-demand calls, rendering the meaning of conversations between Chamorro and English speakers across various industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
• Maintain a professional demeanor throughout all interpreting sessions
• Remain calm during interpreting sessions when primary speakers are incoherent or upset, especially in emergency situations such as 911 calls
• Maintain punctuality and availability during work hours
• Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission
• Understand protocol and terminology for various industries including Medical, Insurance, Finance and Law
• Demonstrate commitment to cultural sensitivity and working in a diverse environment

Qualifications

• Fluency in Chamorro and English and skilled in the associated cultural dynamics
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression
• Must be at least 18 years of age
• Legally authorized to work in the United States
• Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)
• High school diploma or equivalent
• Ability to read and write the requested languages - highly preferred
• Based on your location, a post-offer, pre-employment background check and/or drug screen may be required

Skills

• Excellent listening, retention and note-taking skills
• Ability to concentrate and remain detached from the conversation
• Ability to remain neutral and objective at all times
• Ability to handle highly emotional and/or stressful calls
• Ability to remain on calls for extended periods without breaks due to the nature of the call
• Ability to handle high call volumes
• Adaptability to technology enhancements that improve service delivery

Pay

$1.25 - $1.40 per minute. This is an independent contractor position and therefore not eligible for employee benefits.

Schedule

This is a remote position. The interpreter works from his/her home-office. Calls may be highly emotional and/or stressful in nature, and the interpreter may need to remain on a call for extended periods without breaks or may experience high call volumes.