CGO Coordinator

Location: 1272 East Penn Street

Responsibilities

• Greets all customers and provides prompt, courteous service and assistance; helps resolve customer concerns promptly, politely, and professionally.
• Follows company policy to increase customer satisfaction.
• Works cooperatively and maintains open communication with applicable store departments, including Store Management team, Department Managers, and Night Crew.
• Maintains integrity of the CGO system throughout the entire store.
• Balances on‑hand issue investigation and resolution.
• Understands and utilizes all required applications and current technology related to CGO Operations; stays up to date with new technology.
• Ensures all reports and records are accurate, complete, and retained in accordance with company policy.
• Completes and makes decisions based on applicable reports to ensure optimum profitability (e.g., overnight order lists, load in‑aisle audits, commodity pack‑out reports, negative inventory reports).
• Creates daily pick list for all departments.
• Performs daily out‑of‑stock counts and investigates the reasons for out‑of‑stock conditions.
• Investigates overstock items from previous deliveries to resolve miss‑picks or forecasting issues.
• Creates secondary display settings within CGO as directed by the Store Manager.
• Identifies planogram integrity issues and resolves them by communicating effectively with other departments.
• Assists with signage of out‑of‑stock merchandise to reflect company standards.
• Identifies and corrects inaccuracies of balance on‑hand.
• Maintains the “Blue Chip” program of secondary product locations to assist co‑workers in the replenishment process.
• Reviews salvage and transfer processes to assure accurate balance on‑hand.
• Works with the Regional CGO analyst to resolve issues and concerns regarding out‑of‑stock conditions.
• Responsible for general sanitation in the department; follows cleaning schedules and guidelines to keep work areas, equipment, counters, display cases, etc., clean and compliant with health and OSHA requirements.
• Disposes of trash properly.
• Performs all duties in accordance with company policies, programs, and all applicable local, state, and federal laws and regulations, including environmental, health, safety, and security requirements.
• Utilizes all company‑provided Personal Protective Equipment (PPE), such as cut‑resistance gloves, safety cutters, and company‑sponsored footwear.
• Performs other staff duties as required and may assist in other departments.

Supervisory Responsibilities

• Indirectly supervises associates working in the department; the specific number of associates depends on store size.

Qualifications

• High school education or general education degree (GED).
• No prior experience required.
• Two (2) years or more retail grocery experience is preferred.