CGA Production Support Specialist
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About The Role
The CGA Liaison, Member Services (Production Support Specialist) solves complex member issues by applying technical tools across the production operation. You will use key skills and objectivity to review inventory, identify trends, and report to leadership daily to maintain compliance with internal and external regulations and timeframes. You will report into the CGA Team Lead.
This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.
Responsibilities
- Manage or escalate complex issues that are not solved using conventional workflows
- Manage internal or external escalated transactions and communicate with appropriate parties for resolution, mindful of Service Level Agreements
- Conduct workflow reviews and provide feedback to improve internal processes and department quality
- Support specialists by assisting with complex issues that are not solved using conventional workflows
- Be a point person for team members in other areas of the business to improve feedback loops and trend member issues
- Support service ops reps through a variety of communication venues
- Ensure compliance with all applicable laws and regulations
- Other responsibilities as assigned
Requirements
- 2+ years previous work experience in a fast-paced, volume-based environment
- 2+ years strong quantitative or analytical skills focused on solving problems
- High school diploma or GED
Bonus Points
- Bachelor’s Degree
- Advanced Google Suite or Microsoft Office capabilities or willingness to learn
- Advanced Operations Certificate (Lean Six Sigma or similar)
- Previous project oversight experience
- Proficiency navigating and working in a multi-system environment
- Prior career practice relating to conflict management and providing feedback to others
- Strong verbal and written communications, and interpersonal interactions
Pay
The base pay for this role is $43,966–$57,706 per year. Final offer amounts, within the base pay range, are determined by factors including your relevant skills, education, and experience.
Benefits
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
- Unlimited vacation program
- Annual performance bonuses