Certified Trainer - Seaport

THE ROLE

Certified Trainers are the gold standard of all things Levain: how we treat each other, our customers, and our products.

Certified Trainers are responsible for all aspects of training and coaching within the bakery. Certified Trainers serve as ambassadors of the Levain brand, ensuring that all team members are well-trained and embody the values and standards of our bakery. Certified Trainers utilize our training system, MIX, to deliver comprehensive training programs and support continuous development.

Job Responsibilities

• Team Collaboration: Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations
• Facilitate open, clear, and timely communication with your team members and management
• Stay informed about new products, procedures, and promotions
• Provide tactful feedback to ensure employees meet company standards
• Facilitate initial and ongoing training sessions for team members and new hires, utilizing company training materials
• Foster continuous learning by encouraging team members to engage in self-driven development beyond formal training
• Customer Service: Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standard
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy
• Operations: Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Requirements

• Minimum 1 year of food service, QSR, or retail experience; experience in training and coaching preferred
• Proficient in using training systems and technology, such as MIX
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push 25-50 pounds
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing
• Utilize basic computer skills (Email, Microsoft Office)
• Must have valid DOH Certification & additional regional required food handlers’ certifications

Compensation & Benefits

• $19.25-21.25/hour + tips + up to 10% quarterly bonus potential
• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• One Week of Paid Time Off
• 401K with 3.5% Company Match