Certified Trainer - Back Bay

About the role

Levain Bakery was founded in 1995 by competitive triathletes and passionate bakers Pam Weekes and Connie McDonald. Their iconic chocolate‑chip walnut cookie started as a training snack and grew into a beloved product sold at the original West 74th Street shop and now at bakeries nationwide and through e‑commerce gift boxes. The bakery’s vision is to give rise to lifelong memories and its mission is to bring together people who treat their work and the craft of baking with great care. Every day the team strives to embody the five core values: Welcome All, Work Hard and Be Kind, Lead with Heart, Rise Up, and Savor It. As a Certified Trainer you will be the gold standard of Levain’s training and coaching, serving as a brand ambassador who ensures all team members are well‑trained, embody the bakery’s values and standards, and use the MIX training system to deliver comprehensive programs and support continuous development.

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.

Responsibilities

• Lead with curiosity and compassion by showing care for co‑workers and building meaningful connections.
• Display a strong sense of teamwork; work collaboratively with team members to ensure smooth store operations.
• Facilitate open, clear, and timely communication with team members and management.
• Stay informed about new products, procedures, and promotions.
• Provide tactful feedback to ensure employees meet company standards.
• Facilitate initial and ongoing training sessions for team members and new hires, utilizing company training materials.
• Foster continuous learning by encouraging team members to engage in self‑driven development beyond formal training.
• Greet customers with a warm and welcoming demeanor.
• Ensure every guest receives consistent, accurate, high‑quality service that reflects Levain’s brand standard.
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to the community.
• Resolve customer issues promptly and courteously, operating with empathy.
• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards.
• Maintain adept knowledge of the Toast POS system.
• Ensure all in‑store and third‑party delivery (3PD) orders are accurate and safely prepared.
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces.
• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management.

Requirements

• Minimum 1 year of food service, QSR, or retail experience; experience in training and coaching preferred.
• Proficient in using training systems and technology, such as MIX.
• Ability to lift/push 25‑50 pounds.
• Ability to stand/walk for an 8‑hour shift (excluding a ½ hour break); some locations require walking up and down stairs.
• Read and communicate in English, both verbally and in writing.
• Utilize basic computer skills (Email, Microsoft Office).
• Must have valid DOH Certification and any additional regional required food handlers’ certifications.

Skills

• People‑forward attitude with exceptional customer service skills.
• Proactive and empathetic in assisting customers and team members.
• Strong communication and interpersonal skills; team‑oriented with a positive attitude.
• Maintain a high level of professionalism and care: adaptable, flexible, and patient.
• Reliable, responsible, and punctual.
• Ability to remain calm under pressure in a fast‑paced environment when troubleshooting issues: consistent, patient, and even‑keeled.
• Detail‑oriented and proactive in identifying and addressing training needs.
• Embody and promote the values and standards of Levain Bakery.

Pay

$19.25‑21.25/hour + tips + up to 10% quarterly bonus potential.

Benefits

• Health, Vision, Dental Insurance.
• Employer‑funded Healthcare Reimbursement Account.
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike‑Share Reimbursement.
• 14 Weeks Fully Paid Parental Leave.
• One Week of Paid Time Off.
• 401K with 3.5% Company Match.

Schedule

• Open availability: ability to work mornings, nights, weekends, and holidays.
• Evening, Holiday and Weekend availability required.