Certified Trainer

About the role

The Channel Certified Trainer, together with Leadership and other company stakeholders, supports the Training Lead to implement the company‑wide training curriculum. This role is responsible for assessing and implementing all training efforts spanning On‑the‑Job Training (OJT), Quality, Compliance, and Regulatory aspects, including facilitation of engaging live, virtual, and other trainings to support business goals and ensure exceptional execution of the training curriculum for employees.

Responsibilities

• Supports the Training Lead to implement the company‑wide training curriculum.
• Assesses and implements training efforts spanning On‑the‑Job Training (OJT), Quality, Compliance, and Regulatory aspects.
• Facilitates engaging live, virtual, and other trainings to support business goals.
• Drives cultural values and philosophy through all training and development activities.
• Facilitates training for temporary, newly hired, department‑new, recertification employees, and those needing performance improvement.
• Communicates EVERSANA’s values, training procedures, product handling techniques, and safety guidelines.
• Collaborates with Leads, Supervisors, Human Resources, Operations Manager, Training Lead, and Training Specialist to evaluate and improve training programs.
• Advises employees’ direct supervisors on individual progress, succession planning, and readiness.
• Conducts employee assessments and recommends strategies to improve performance, readiness for advancement, and fitness for hire.
• Delivers formal classroom training, small‑group, and one‑on‑one sessions on the floor as needed.
• Completes the Train‑the‑Trainer Certification Program upon hire.
• Provides site training for all shifts and across all functionalities.
• Continuously adds value to training material through comprehensive evaluation and documentation.
• Engages team members to build and maintain a safety‑focused culture.
• Prioritizes job tasks and duties.
• Oversees practical training, testing, and auditing processes and submits all forms to TC/TM.
• Attends general meetings with employees, staff, managers, supervisors, and coordinators.
• Ensures compliance with all EVERSANA safety and security policies and procedures.
• Maintains productivity standards when not in Trainer mode; performs job‑specific duties and meets attendance standards.
• Operates RF scan devices, complies with Standard Operating Procedures, monitors stock control systems, and ensures accurate order management through digital scanners and the inventory system.
• Meets all manufacturing requirements, including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP).
• Focuses on safety at all times and complies with safety requirements.
• Meets all shift requirements as assigned.
• Performs other duties as assigned.

A Typical Workday

• Assign individual(s) training needs.
• Complete weekly employee evaluations to determine training needs (initial, corrective, updated, or new skills).
• Coordinate with the Training Lead to determine training format (classroom or field), shift, and location (M1, M2, M6, or MCD).
• Conduct the established type of training.
• Perform pre‑assessments and follow‑up assessments at 30‑, 60‑, and 90‑day intervals.
• Work any shift as needed for training.
• When not training, continue working on the DC floor while meeting productivity standards.

Minimum Knowledge, Skills and Abilities

• Verifiable high school diploma or GED.
• Strong coaching experience.
• Microsoft 365 skills, including Outlook.
• Strong communication skills.
• Experience in warehouse operations.
• Analysis and problem‑solving skills.
• Critical thinking.
• Positive reinforcement.
• Dependability.
• EVERSANA forklift certification.
• Ability to work with a diverse group of individuals.

Preferred Qualifications

• Bilingual – English/Spanish.

Cultural Beliefs

• Patient Minded – act with the patient’s best interest in mind.
• Client Delight – own every client experience and its impact on results.
• Take Action – be empowered and hold yourself accountable.
• Embrace Diversity – create an environment of awareness and respect.
• Grow Talent – own your development and invest in the development of others.
• Win Together – passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters – speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate – be bold and creative in everything you do.