Certified Senior Pharmacy Technician

Walgreens Pharmacy Technician role focused on delivering exceptional customer service and supporting pharmacy operations under pharmacist supervision.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Develop strong relationships with high-value customers.
• Assist in pharmacy practice under pharmacist supervision, adhering to state, federal, and company policies.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Utilize pharmacy systems to enter patient and drug information accurately.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verify medicine accuracy and check for interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and adhere to error-related policies and the Quality Improvement Program.
• Strictly adhere to the Good Faith Dispensing policy during all prescription activities.
• Register sales on assigned cash register, collect and handle cash, and assist customers in locating OTC products.
• Handle non-pharmacist telephone calls, including those to physicians.
• Process manual claims for third-party prescription services efficiently and perform other clerical duties as assigned.
• Lead Pharmacy Department inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of asset protection techniques and file claims for inventory discrepancies.
• Support Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance data.
• Assist in administering clinical services, including collecting and labeling blood/urine samples, and coordinating with healthcare clinics and external providers.
• Develop and maintain relationships with the local medical community through outreach and detailing.
• Support the Pickup program execution.
• Maintain pharmacy department supplies, cleanliness, and organization.
• Coach pharmacy technicians and cashiers on correct use of processes and tools to drive efficiency.
• Comply with all company policies and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.

Requirements

• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (exceptions apply for certain locations).

Preferred Qualifications

• Prior work experience with Walgreens.
• Basic math skills (counting, measuring, and weighing medications).
• Basic PC skills (e.g., starting/shutting down computers, using a mouse, switching between programs, printing, and accessing information online).
• Knowledge of store inventory control.

Pay

Salary Range: $18.75 - $24.50 / Hourly

Benefits

For details on benefits, visit jobs.walgreens.com/benefits.