Certified Printer Technician - Chicago, IL

Primary Duties and Responsibilities

• Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies.
• Install, service, and maintain telecommunications and equipment infrastructure at customer locations.
• Ensure job sites operate to both company and customer standards.
• Professionally communicate and interact with store personnel, customers, and internal support teams.
• Troubleshoot and resolve device and equipment issues efficiently under deadlines.
• Manage and direct helper technicians, ensuring adherence to processes and safety standards.
• Maintain accurate service records, documentation, and timely expense reports.
• Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends.

Qualifications, Education and Experience

• Minimum High School Diploma/GED.
• Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required).
• Minimum 2 years in field services, installation, or similar technical background.
• Strong troubleshooting, critical thinking, and customer service skills.
• Familiarity with basic hand tools.
• Able to work independently and in a team.
• Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening.
• Able to obtain certifications required for aerial lifts.