Certified Pharmacy Technician - Phone Support (Inbound)

Responsibilities

• Assist health care providers and patients by phone; answering questions and requests.
• Communicate with patients and physician office staff to coordinate medication refill deliveries.
• Work with Insurance companies regarding rejected claims and prior authorizations.
• Serve as a primary contact for calls to patients and physicians.

Requirements

• Good interpersonal skills
• Excellent verbal, written and customer service skills
• Ability to work independently, meet deadlines and be flexible
• Good organizational skills and detail oriented
• Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
• Able to perform tasks accurately and efficiently when inputting information
• Basic math and analytical skills
• Intermediate typing/keyboarding skills

Qualifications

• Licensed/registered pharmacy technician or as required by state law

Skills

• Medical terminology knowledge
• Customer service skills
• Communication skills
• Organizational skills
• Math and analytical skills
• Typing skills

Benefits

• Medical
• Dental
• Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life; and short and long-term disability
• Paid Volunteer Day
• Floating Holiday
• Referral Incentive

Pay

• Starting salary from $21.00 an hour and up
• $3.00/HR shift differential for WEEKEND schedules
• Sign-On Bonus: $5,000 for employees starting before July 31, 2026

Schedule

• Remote opportunity, after onsite training period