Certified Patient Care Assistant CNA LNA Observation Unit

About the role

Banner Del E. Webb Medical Center opened in 1988 and is an 8th-largest acute-care hospital in the Phoenix metropolitan area, with 404 licensed beds and a campus that can expand to nearly 500 beds. The hospital also serves as a base for a BannerAir helicopter and offers a wide range of services including medical/surgical care, ICU, emergency/urgent care, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics/gynecology, outpatient diagnostics, and adult behavioral services.

Responsibilities

• Provides routine patient care to promote comfort and support the overall plan of care.
• Assists with activities of daily living, hygiene, mobility, and nutritional intake.
• Collects patient specimens and data (vital signs, intake/output, delegated measurements) and documents objective data in the medical record.
• Transports patient specimens and recognizes/reports changes in patient status to licensed professionals.
• Performs delegated procedures and uses equipment consistent with demonstrated competencies and state scope of practice, which may include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
• Supports unit procedures by providing supplies and assistance under direct supervision of licensed staff.
• Performs receptionist/clerical duties to support efficient department operations and communication flow.
• Participates in problem resolution and ensures accurate, complete patient records including admission, transfer, discharge, progress notes, and consent forms.
• Maintains patient education materials, orders supplies, and tracks equipment such as patient ID scanners and laptops.
• May transport patients (including pre- and post-operative) and assist with OR room turnover.
• Works in a fast-paced, customer-service–focused environment interacting with staff, patients, families, and physicians.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Current BLS certification required.
• Current Certified Nursing Assistant (CNA) in the state of practice required for new hires and transfers.
• Typically 1 year of medical clerical experience preferred (hospital or physician office setting) or prior customer service experience.
• Excellent organizational, human relations, and communication skills.
• Working knowledge of medical terminology and computer literacy with keyboarding skills.
• Depending on department assignment, must achieve ≥85% on ECG or EEG test identifying lethal dysrhythmias and epileptiform activity; successful completion of an approved basic ECG or EEG interpretation course or on-the-job training may be required.

Preferred Qualifications

• In Arizona, Licensed Nursing Assistant (LNA) licensure preferred.
• Recent healthcare experience preferred.
• Completion of an approved unit secretary program preferred.

Schedule

• Full-time, day shift, 6:00 am–6:30 pm.
• Weekend rotations required.
• $1/hour weekend shift differential.

Benefits

$3,000 hire-on bonus for eligible full-time Certified/Licensed Nursing Assistants.