Certified Optician - North Loop

About the role

Warby Parker is searching for skilled and enthusiastic Opticians to join our growing team of in-house optical all‑stars and play an integral part in our mission of helping people see. In this role you’ll become an expert in our brand and our glasses, deliver extraordinary customer service, partner with motivated teammates, and expand your skill set with career‑advancing resources and benefits. Our ideal candidate is a lifelong learner eager to help Warby Parker grow.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Work with your team to ensure all customers receive exceptional service
• Help customers choose the best frames and lenses based on prescription needs, face fit, personal style, and lifestyle
• Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
• Represent our brand to help educate others and get them excited about our values and mission

Requirements

• A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states)
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Passionate about the eyewear and retail industries
• Clear, effective, and professional communicator – able to break down technical terms for customers
• Dedicated to going above‑and‑beyond to make customers and teammates happy
• Energetic, positive team player who can adapt in a fast‑paced, ever‑changing work environment
• Extremely detail‑oriented and capable of juggling a wide range of responsibilities
• Open‑minded – constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself

Benefits

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Additional benefits for part‑time employees: EAP, Employee Stock Purchase Plan, free eyewear, paid sick leave

Pay

Warby Parker offers a competitive base salary/hourly rate plus variable compensation for eligible employees. Non‑exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek.